Agilent Technologies epsg1026386 system manual Page 24 of, EMG Business Management System Manual

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EMG Business Management System Manual		Doc # epsg1026386
Rev. 112		Page 24 of 35

h)Hardware Test Centers exist within EMG to provide environmental testing, failure analysis services, and regulatory compliance expertise that enable our partners in R&D, Manufacturing, and Marketing to design and deliver products which meet our trade customers' quality requirements. This function may reside in OF or a Division.

8.4Delivery (7.5.1, 7.5.5, 8.2.1)

Delivery is an important part of the overall BMS and assures the product is packaged and shipped appropriately meeting EMG quality/delivery standards and customer expectations. An EMG On Time Arrival (OTA) team focuses on achieving OTA goals. The purpose of the EMG On Time Arrival Corrective Action and Management Review system is to establish a quality improvement environment that is responsive to EMG‟s promise to customers. The approach is to establish corrective action ownership, provide consistent data, and establish management reviews.

8.4.1Shipping (7.5.5)

Pack: Pack instrument and accessories according to customer order/requirements. The Environmental Test Manual outlines several requirements for packaging.

a)Shipping Logistics: Plan and manage worldwide shipping logistics to meet customer requirements.

8.4.2Management of customer Complaints: OBD, OTA, OTS: (8.2.1)

Improvements to product and production processes may be initiated in response to information gained from customer feedback.

a.The OBD (Out-of-Box Defect) system provides information that is analyzed for patterns and trends in order to prioritize areas for further investigation. Changes to product or process may be implemented within Order Fulfillment along with involvement from other areas of the business as required.

b.On Time Arrival (OTA): EMG measures the OTA for all EMG products. The results are monitored in the EMG monthly Bluebook.

c.On Time Shipment (OTS): http://qes.supplychain.agilent.com/OTD_Metrics/OTD_metrics.asp EMG measures the OTS for all EMG products. The results are monitored in the EMG monthly Bluebook.

8.5 New Product Introduction (NPI)/Engineering Support (7.3, 7.3.4, 7.5.1, 8.2.3, 8.2.4)

EMG‟s OF strategy is to have once centralized manufacturing center with a number of smaller regional Divisions based NPI OF sites. These NPI sites provide New Product Development and Introduction support for the centralized OF.

Primary Roles: Division NPI OF organizations provides the critical, dynamic, new product development and introduction linkages between EMG‟s product development labs and centralized manufacturing. This is a collaborative role that includes influencing product design, and supply chain design decisions to optimize business results and meet current and future product development requirements. Specific activities may include validating design performance, providing

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