Agilent Technologies epsg1026386 Page 27 of, http//ssuweb.business.agilent.com/SSUQuality/SPO

		
EMG Business Management System Manual		Doc # epsg1026386
Rev. 112		Page 27 of 35

9.1.3Service Parts Operation

The Service Parts Operation works to provide EMG business & trade customers with support parts to repair customer‟s equipment in a cost effective timely manner with minimum asset levels. SPO worldwide operations include the functions of 1) Request Management, 2) Planning, 3)

Procurement, and 4) Logistics. MSD manages its own service parts operation and leverages the Global Service Parts Operation processes.

http://ssuweb.business.agilent.com/SSUQuality/SPO/

9.1.4Business Planning

SSU business planning provides leadership for Business Development, Marketing and R&D for on- site/mobile cal, meeting customer needs and the development of new products and services.

9.2Application Engineering Organization (AEO)

EMG offers a flexible range of engineering, training and technical support services specifically designed to help customers optimize the use of their EMG equipment. We can help them get started with their new instrument, provide out-of-warranty agreements for technical phone support, provide continued custom assistance with the optimization of their existing instruments, provide training based on their specialized requirements, and more. We help customers achieve their application and measurement goals.

These services can be provided in a variety of ways: face-to-face at the site, remote (via phone and web collaboration), or through self-guided tutorials. More information about these services is available:

For Product and Application Services: www.agilent.com/find/consulting

For Education Services: www.agilent.com/find/education

For Technical Support Agreements and contact numbers: www.agilent.com/find/techsupport

9.3Professional Services & Support

ASPL is in the business of highly distributed monitoring and Quality of Services Solutions focused on big Telecom operators WW. This business requires specific professional services, such as project management, deployment & commissioning, acceptance testing and high availability reactive and proactive support.

9.4 Remarketing Solutions Division (RSD) (6.3c)

RSD is a unit within the Electronic Measurement Group. RSD provides Demo Services for EMG, Remanufacturing of Demo, Trade-In and Sourced Products and manages the Trade-In/Trade-Up Program for EMG. Organizationally, the RSD is divided into functional areas: Business Development / Sourcing, Marketing, Supply Chain, Channel Partners, TQM and Demo. RSD financial and operational metrics are reviewed on a monthly basis by the management team.

RSD utilizes some 3rd party providers. RSD uses a 120 Day Calibration policy (Products can be shipped with Calibration Certificates at 120 days or less) (ISO9001:2008 exceptions: 7.3, 7.5 &7.6).

The user of any printed copy of this controlled document is responsible for verifying it is the correct version prior to use. Hard copies are uncontrolled.

This manual contains links to subordinate documents that are restricted to Agilent personnel only

and may not work if accessing this document from a public site.

The current version is available at the EMG Document Map website: http://emg.communications.agilent.com/quality/bms/040318_docMap.asp

(c) Agilent Technologies, Inc. 2002, AGILENT TECHNOLOGIES