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EMG Business Management System Manual

Doc # epsg1026386

Rev. 112

 

Page 9 of 35

 

 

 

EMG Business Process Map

Business

Management

Business Mgmt

System

Strategic Bus.

Plan

Management

Review

CPI

TIS

Infrastructure Organizations

Enterprise

Resource

Planning

Financial

Mgmt.

Human

Resource

Management

Information

Technology

Marketing

Marketing

Insight/Scanning

Customer

Requirements

Definition

Market and

Product Road

Mapping

New Product

Launch and

Execution

Customer Sales

Channel

Outbound

Marketing

Field Training

Competitor to

Competitor

Analysis

R&D

(Product

Generation)

Execute

Product

Life Cycle

Program Key

Marketing

Materials

Sales Mgmt.

Order fulfillment

CCC

R&D

Cust. Solutions

Sales

Management

(Order

Generation)

Order

Generation

Funnel &

Forecast

Management

Business

Planning and

Review

Customer

Contact

Center

Order

Fulfillment

Planning

Materials

Procurement

Manufacturing

Delivery

NPI

Customer Satisfaction

Service

Solutions

Professional

Eng. Services

Custom

Solutions

Remarketing

Solutions

Customer

Surveys

Customer

Feedback

Escalation

Processes

WPS

Oracle

Customer

AES

Used across map

Quality

Management

The user of any printed copy of this controlled document is responsible for verifying it is the correct version prior to use. Hard copies are uncontrolled.

This manual contains links to subordinate documents that are restricted to Agilent personnel only

and may not work if accessing this document from a public site.

The current version is available at the EMG Document Map website: http://emg.communications.agilent.com/quality/bms/040318_docMap.asp

(c) Agilent Technologies, Inc. 2002, AGILENT TECHNOLOGIES

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Agilent Technologies epsg1026386 system manual Rev EMG Business Process Map, Business Management