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| EMG Business Management System Manual | Doc # epsg1026386 |
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| Rev. 112 |
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| Page 2 of 35 |
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| 8 | Order Fulfillment |
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| | Planning |
| 7.2.1a, 7.2.2c, 7.5 |
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| | Materials Purchasing |
| 7.4, 7.4.1, 7.4.2, 7.4.3 |
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| | Manufacturing |
| 7.3.4, 7.3.6 7.5, 7.6, 8.2.3, 8.3 |
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| | Delivery |
| 7.5.1, 7.5.5, 8.2.1 |
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| | NPI/Engineering Support |
| 7.3, 7.3.4, 7.5.1, 8.2.3, 8.2.4, |
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| 8.5.2, 8.5.3 |
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| 9 | Customer Satisfaction |
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| Service Solutions Unit/Service Delivery Op: Repair, Cal. | 7.5.1, 7.5.2, 7.5.3, 7.6 |
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| | Application Engineering Organization |
| 6.2.2, 7.2.3 |
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| Professional services and support |
| 6.3c |
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| | Remarketing Solutions Division |
| 6.3c |
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| | Customer Surveys: ACS |
| 8.2.1, 8.4 |
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| Customer Feedback: CFS, VOC, OBD, OTD, Bluebook | 4.1e, 5.6.2b, 7.2.3, 8.2.1, 8.4 |
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| Escalations: CIRF, Presidents line, Order Delivery |
| 7.2.3, 8.2.1 |
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| 10 | Abbreviations used in this manual |
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| 31 |
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| 11 | Documentation Log |
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The current version is available at the EMG Document Map website: http://emg.communications.agilent.com/quality/bms/040318_docMap.asp
(c) Agilent Technologies, Inc. 2002, AGILENT TECHNOLOGIES