Agilent Technologies epsg1026386 system manual Page 15 of, EMG Business Management System Manual

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EMG Business Management System Manual		Doc # epsg1026386
Rev. 112		Page 15 of 35

Global Financial Services (GFS) provides efficient, compliant global financial services enabling businesses to focus on their objectives. The primary areas of responsibility include process and operations for sales accounting, collections, general accounting, financial planning and controls and country operations. Accounts Receivable and Collections process maintains short collection periods, minimizes bad debt through collection efforts, minimizes potential disputes, monitors customer pay trends, and educates customers on payment terms of the invoice. This function is managed at the Agilent level.

Agilent Marketing Policy and Contract Solution Organization are responsible for creating contract documents and terms, which balance Agilent requirements, and customer needs and are appropriate for the specific business or industry.

The Agilent web site: http://customerfirst.corporate.agilent.com/Contracts/Index.shtml

4.6.2Human Resource Management (6.2) (HR)

HR‟s role is to be the architect of organizational capability and human potential. HR‟s contributions aim to increase the productivity and effectiveness of individuals and teams in order for EMG to meet and exceed business objectives. HR has three primary goals: Build a stronger deeper leadership bench; Re-enforce EMG as a best place to work; create a simpler, best in class HR function and HR services. EMG believes, by attaining these goals that HR will create a competitive advantage for EMG through people practices and a high-performance culture. Success is monitored quarterly and measured annually at the Group level via external and internal metrics and surveys focused on our three primary objectives.

HR Web site: http://EMG.communications.agilent.com/toolkit/Decisions/dec35.asp Click here to see the HR‟s Service Description.

4.6.3Information Technology (IT) (6.3, 6.4)

IT ensures delivery of all information technology services to enable EMG to be a high growth, high performance company. Business fundamentals measure the success of IT results.

Reference Web Sites: IT Web site, IT Service Description.

Enterprise Resource Planning (ERP) (6.1, 6.3)

ERP systems (part of IT) integrate departments and functions across the company into single systems that serve all those different departments and their particular needs. EMG utilises Oracle‟s Enterprise Resource Planning system as the cornerstone of EMG‟s business process reengineering and transformation initiative. The documented processes are located in the Knowledge Portal at: http://knowledgeportal.corporate.agilent.com/

4.6.4Work Place Services (WPS) Plant, Equipment and Facilities Management (6.3, 6.4)

The Global Work Place Services organization ensures that the facilities used by the Businesses meet EMG‟s and government standards for safety, that environment regulations are met, and that the physical plant is adequate to meet the needs of the other functions in performing their responsibilities. Click here to see WPS Service descriptions manual.

WPS web site can be found at. http://wps.service.agilent.com/

EMG is registered to ISO14001. The Environmental Management System web site can be found at: https://wps.service.agilent.com/global_ehs/

There are many Health and Safety programs in place within EMG. The Environmental Health and Safety web site can be found at: https://wps.service.agilent.com/global_ehs/Ergonomics

The user of any printed copy of this controlled document is responsible for verifying it is the correct version prior to use. Hard copies are uncontrolled.

This manual contains links to subordinate documents that are restricted to Agilent personnel only

and may not work if accessing this document from a public site.

The current version is available at the EMG Document Map website: http://emg.communications.agilent.com/quality/bms/040318_docMap.asp

(c) Agilent Technologies, Inc. 2002, AGILENT TECHNOLOGIES