Kindle User’s Guide 29
Appendix A Product Information
Instructions. For specific instructions about how to obtain warranty service for your
Device, please contact Customer Service using the contact information provided below.
In general, you will need to deliver your Device in either its original packaging or in equally
protective packaging to the address specified by Customer Service. Before you deliver
your Device for warranty service, it is your responsibility to back up any data, software, or
other materials you may have stored or preserved on your Device. It is possible that such
data, software or other materials will be lost or reformatted during service, and we will
not be responsible for any such damage or loss.
Limitations. TO THE EXTENT PERMITTED BY LAW, THE WARRANTY AND
REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES AND REMEDIES, AND WE SPECIFICALLY DISCLAIM ALL STATUTORY
OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND AGAINST HIDDEN
OR LATENT DEFECTS. IF WE CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED
WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES
SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS LIMITED
WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE.
SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG A STATUTORY
OR IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY
TO YOU. WE ARE NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR
UNDER ANY OTHER LEGAL THEORY. IN SOME JURISDICTIONS THE FOREGOING
LIMITATION DOES NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY
STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR
OMISSIONS, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR
LIMITATION MAY NOT APPLY TO YOU. THIS “LIMITATIONS” SECTION DOES NOT APPLY
TO CUSTOMERS IN THE EUROPEAN UNION.
This limited warranty gives you specific rights. You may have additional rights under
applicable law, and this limited warranty does not affect such rights.
FOR AUSTRALIAN CONSUMERS: Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You are entitled to a replacement or refund
for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major failure. Goods
presented for repair may be replaced by refurbished goods of the same type rather than
being repaired. Refurbished parts may be used to repair the goods.
Warranty Provider
If you purchased your Device: This Warranty is provided by:
From Amazon.co.uk, Amazon.de,
Amazon.fr, Amazon.it, Amazon.es,
or from authorized resellers located
in Europe
Amazon EU S.à.r.l., 5 rue Plaetis, L-2338,
Luxembourg
From Amazon.ca Amazon.com.ca, Inc., 410 Terry Ave. North,
Seattle, WA 98109-5210, United States
From authorized resellers located
in India
Amazon Seller Services Private Limited, having
a registered address of 201, Midford House, Off
M.G.Road, Bangalore 560 001, India
From Amazon.co.jp or from
authorized resellers located in Japan
Amazon.com International Sales, Inc., 410 Terry
Ave. North, Seattle, WA 98109-5210, United
States