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Troubleshooting Display Messages
Use the table below to solve minor installation and operation problems. Refer to the APC Web site, www.apc.com for assistance with complex UPS problems.
The PowerView reports various messages on the display, including alarm status and changes in system configuration. This section lists all the PowerView display messages, the reason for the message, and the appropriate corrective action.
Messages may occur simultaneously. If this happens, be sure to review all of the messages for a better understanding of the system condition.
Condition | PowerView Display | Reason for Message | Corrective Action | |
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#Batteries changed since | At least one battery module has been | No corrective action necessary. | ||
| last ON. | added or removed from the UPS since | Proceed with the | |
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| the last time the Pwr ON command |
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| was issued. |
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| Automatic Self Test | The UPS has started |
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| Started. | battery test. |
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| Batt capacity less than | The battery capacity of the UPS is less | Option 1) Abort the | |
| Return Batt Cap. | than the | allow batteries to recharge. | |
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| battery capacity required to turn on | Option 2) Continue | |
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| the load. | ||
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| than minimum battery capacity. | ||
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| System | System configuration error: | Check for other alarms. | |
| Configuration Failed. | diagnostic fault. | If the problem persists contact APC | |
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| Customer Support. Refer to Contact | |
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| Information in this manual. | |
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| Mains: Site Wiring Fault | Input and Output Jumpers are not | Check input wiring tray jumpers and | |
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| configured correctly | output shorting jumper for | |
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| compatibility. Refer to the Input/ | |
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| Output Jumper Configurations table | |
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| in this manual. | |
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| Bypass Not Available - |
| Check bypass jumpers in input | |
| Wrong Ph Seq |
| wiring tray and output shorting | |
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| jumper for compatibility. Check | |
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| bypass phases for positive sequence. | |
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| Refer to the Input/Output Jumper | |
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| Configurations table in this manual. | |
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| Bypass: Site Wiring Fault |
| Check bypass jumpers in input | |
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| wiring tray and output shorting | |
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| jumper for compatibility. Refer to the | |
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| Input/Output Jumper Configurations | |
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| table in this manual. | |
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