American Power Conversion SURT15000, 20000 VA user manual Input/Output Jumper Configurations

Troubleshooting Display Messages

Use the table below to solve minor installation and operation problems. Refer to the APC Web site, www.apc.com for assistance with complex UPS problems.

The PowerView reports various messages on the display, including alarm status and changes in system configuration. This section lists all the PowerView display messages, the reason for the message, and the appropriate corrective action.

Messages may occur simultaneously. If this happens, be sure to review all of the messages for a better understanding of the system condition.

Condition	PowerView Display	Reason for Message	Corrective Action
	Message
Start-Up	#Batteries changed since	At least one battery module has been	No corrective action necessary.
	last ON.	added or removed from the UPS since	Proceed with the start-up.
		the last time the Pwr ON command
		was issued.
	Automatic Self Test	The UPS has started pre-programmed
	Started.	battery test.
	Batt capacity less than	The battery capacity of the UPS is less	Option 1) Abort the start-up and
	Return Batt Cap.	than the user-specified minimum	allow batteries to recharge.
		battery capacity required to turn on	Option 2) Continue start-up, with less
		the load.
			than minimum battery capacity.
	System Start-Up	System configuration error: Start-up	Check for other alarms.
	Configuration Failed.	diagnostic fault.	If the problem persists contact APC
			Customer Support. Refer to Contact
			Information in this manual.
	Mains: Site Wiring Fault	Input and Output Jumpers are not	Check input wiring tray jumpers and
		configured correctly	output shorting jumper for
			compatibility. Refer to the Input/
			Output Jumper Configurations table
			in this manual.
	Bypass Not Available -		Check bypass jumpers in input
	Wrong Ph Seq		wiring tray and output shorting
			jumper for compatibility. Check
			bypass phases for positive sequence.
			Refer to the Input/Output Jumper
			Configurations table in this manual.
	Bypass: Site Wiring Fault		Check bypass jumpers in input
			wiring tray and output shorting
			jumper for compatibility. Refer to the
			Input/Output Jumper Configurations
			table in this manual.

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