PILOT LIGHT TROUBLESHOOTING CHART
Section A: Pilot light will not light (new installation).
Section C: Pilot light will not remain lit.
Is the manual gas
YES
Have you bled all the air |
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from the pilot tube and |
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gas supply line? |
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| Turn the manual gas |
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| the on position and follow the lighting |
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| instructions on the front of the water heater. |
While repeatedly depressing the igniter button, push in and hold the gas control/ temperature knob until the pilot is lit and maintains a stable flame, (status light will blink) then release the gas control/ temperature knob.
Check for insufficient combustion air.
Are the combustion air supply and ventilation openings |
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of sufficient size? See “Combustion Air Supply and |
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| openings to allow | ||||||
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Ventilation” section in this manual for requirements. |
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| sufficient air. | |||||
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NO Is there a furnace/air handler in the same room as the water heater?
YES
Is the igniter producing a |
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spark? |
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Follow the “Testing the Igniter |
| Set thermostat to desired temperature. |
System” section in this manual. |
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Section B: Pilot light repeatedly goes out.
Does the return air duct for the furnace/ air handler draw its air from a separate location than the water heater? See the “Location Requirements” section and the “Combustion Air Supply” section.
YES
Is there proper drafting at the drafthood? See “Checking the NO Draft” section in this manual.
YES
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| Contact a local Heating, |
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| Ventilation, |
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| & Refrigeration authorized | |
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| service provider to correct |
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| the combustion air supply/ |
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| ventilation issue. |
Check the vent system for restrictions/ obstructions and check the vent termination height. Refer to the “Installation Instructions” section of this manual for specific requirements.
Remove the burner door |
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assembly. Are the |
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| your Water Heater” section of this | |||||||||||||||||||
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burner free from debris due to |
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excessive lint, dirt, dust or oil? |
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| YES |
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Does the |
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| Reassemble the heater and attempt to |
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show signs of |
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| return the heater to service. Does the |
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discoloration? |
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| pilot remain lit? |
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| YES |
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Reference the number on the cover of this manual for service information.
NOTE: If you are still experiencing difficulties after following the steps in sections A, B, and C, use the number on the cover of this manual to contact Customer
Service.
NO
Go to section C.
Set to desired temperature.
Does the diagnostic status light on the gas control valve/thermostat give
a two flash error code?
YES
Refer to the “Replacing the Pilot Assembly” instructions in the manual.
Reassemble and restore to service.
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