Management and Trouble Shooting
Trouble Shooting Chart
•Phone does not activate when connected for the first time:
Unless your System Administrator has already initialized your telephone, you may experience a delay of several minutes before it becomes operational. Upon
•Phone does not activate after a power interruption:
Allow a few minutes for
•Display shows an error/informational message:
Most messages involve server/phone interaction. If you cannot resolve the problem based on the message received, contact your System Administrator for resolution.
•Speakerphone does not operate:
Ask your System Administrator if your Speakerphone has been disabled.
•Characters do not appear on the display screen:
See " Phone does not activate when connected for the first time" above. Check all lines into the phone to be sure it is properly connected. Check the power source to be sure your telephone is receiving power. Perform the following Test procedure: with the telephone idle
•No dial tone:
Make sure both the handset and line cords into the phone are securely connected. Note that there may be a slight operational delay if you unplug and reconnect the phone. Contact your System Administrator if the problem persists.
•Phone does not ring:
Set your ringer volume to a higher level using the and Volume keys. From another phone, place a call to your extension to test the above suggested solution.
•All other IP problems:
Contact your System Administrator.
5610/4610 Phone User Guide | Page 31 |
IP Office | Issue 2d (15th September 2005) |