Avaya 4610, 5610 Management and Trouble Shooting, Testing Your Phone, Overview, Page, IP Office

Management and Trouble Shooting

Overview

The phones are relatively trouble-free. This chapter provides helpful information for:

•Testing your telephone to be sure it is operating correctly.

•Basic Troubleshooting; this chart provides the most common problems an end user might encounter and suggested resolutions.

•Application-specific troubleshooting; this chart describes problems and solutions specific to phone application (Speed Dial, Call Log, or Web Access).

•Resetting or power-cycling your phone, when Basic Troubleshooting does not resolve a problem.

Testing Your Phone

This test function enables you to verify that your telephone’s lights and display are operating properly.

Testing the Telephone's Lights and Display

1.With the telephone idle (on-hook), press and release the Mute button, then press the following numbers on the dial pad: 8 3 7 8 # (which stands for TEST).

2.The display should indicate the self-test has started. If the test is successful, the message “Self test Passed #=end” displays; if the test is not successful, the message “Self test Failed #=end” displays instead.

3.Press # to return to the Phone screen.

4.If nothing appears on the display and the phone is receiving power, your phone may need to be replaced. Contact your System Administrator for assistance or additional troubleshooting information.

5610/4610 Phone User Guide	Page 30
IP Office	Issue 2d (15th September 2005)