Avaya 5610, 4610 Redial, Mute, Hold, To redial the last number that you dialed, Page, IP Office

Basic Call Handling Features

Redial

The Redial feature automatically redials a previously dialed extension or outside number (up to 24 digits). The phone stores up to three of the last numbers dialed.

Note: If you have dialed the same number twice in succession, it will only have one appearance in the redial list.

To redial the last number that you dialed

1.Press Redial followed by a call appearance key . Use and to cycle through the entries. When you have located the required number, press the associated key.

Mute

During an active call, the Mute feature prevents the party with whom you are speaking from hearing you. This feature is most commonly used in conjunction with the Speakerphone, but can be used to hold an off-line conversation at any time during a call.

Preventing the other person on the line from hearing you:

1.Press Mute. The other party cannot hear you. The indicator next to the Mute button lights when mute is active.

2.To reinstate two-way conversation, press Mute again.

Hold

If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can then Hold the first call and answer the second call.

To put an existing call on hold:

1.Press Hold or the Call Appearance button with the symbol against it. The symbol changes to ; showing that the line is on hold.

2.Answer the second call by pressing the Call Appearance button with the symbol against it. The symbol changes to ; showing that the line is connected.

To return to the held call:

If you have a call in progress, then first put that call on hold as above.

To retrieve a held call, simply press the Call Appearance button with the against it.

Notes:

After a pre-set time (defined by your System Administrator), you are reminded that you have a call on hold by the hold icon changing for a few moments to with the phone ringing.

If the system feature AutoHold is on (consult your System Administrator) then you can hold an active call () by pressing the second call’s Call Appearance button (). If AutoHold is off, then pressing the second call’s Call Appearance button () will drop the first call.

To transfer a held call see Transfer.

5610/4610 Phone User Guide	Page 11
IP Office	Issue 2d (15th September 2005)