
User's Guide
6-12 Solving Problems
Troubleshooting ProblemsIf you experience a printer problem that you cannot correct, consult the
following troubleshooting guide for assistance. If you are still unable to
solve the problem, contact your Service Representative.
Table 6-1. Troubleshooting Guide
Symptom Probable Cause/Corrective Action
Printer does not turn on; control 99
99
9Power cable is not plugged into
panel is blank. power outlet or printer. Check
cable.
99
99
9Power outlet is not supplying
voltage. Check outlet with
another appliance.
99
99
9Main power fuse is blown or
defective. Check fuse and
replace if necessary.
Error message appears. 99
99
9Find error message in this
section and perform the
corrective action(s).
Self test does not operate and no 99
99
9Printer requires service; contact
error message is displayed. your Service Representative
for assistance.
Control panel buttons do not work. 99
99
9Printing is in progress. Wait
until printing stops.
Select-dial does not move paper. 99
99
9Printing is not paused. Press
Ready button and try again.
Self test runs ok; but printer re- 99
99
9Printing is paused; press the
mains idle when computer sends Ready button.
print data.
User's Guide
6-12 Solving Problems
Troubleshooting ProblemsIf you experience a printer problem that you cannot correct, consult the
following troubleshooting guide for assistance. If you are still unable to
solve the problem, contact your Service Representative.
Table 6-1. Troubleshooting Guide
Symptom Probable Cause/Corrective Action
Printer does not turn on; control 99
99
9Power cable is not plugged into
panel is blank. power outlet or printer. Check
cable.
99
99
9Power outlet is not supplying
voltage. Check outlet with
another appliance.
99
99
9Main power fuse is blown or
defective. Check fuse and
replace if necessary.
Error message appears. 99
99
9Find error message in this
section and perform the
corrective action(s).
Self test does not operate and no 99
99
9Printer requires service; contact
error message is displayed. your Service Representative
for assistance.
Control panel buttons do not work. 99
99
9Printing is in progress. Wait
until printing stops.
Select-dial does not move paper. 99
99
9Printing is not paused. Press
Ready button and try again.
Self test runs ok; but printer re- 99
99
9Printing is paused; press the
mains idle when computer sends Ready button.
print data.