AMT Datasouth AMTACCEL-5350 - page 131

User's Guide

Solving Problems 6-15

Table 6-1. Troubleshooting Guide––continued

Symptom Probable Cause/Corrective Action

Characters are missing one or 99

99

9Push forms thickness

dots. indicator toward back of printer.

99

99

9Printhead is damaged or worn.

Replace printhead.

Printer prints garbled text and 99

99

9Wrong printer emulation sel-

paper moves erratically. ected. Make sure computer

and printer are set for same

printer emulation.

Single sheets do not feed properly. 99

99

9Paper is not loaded properly.

Refer to Loading Paper section

for detailed procedure.

99

99

9Wrong paper path selected.

Make sure top paper path is

selected.

User's Guide

Solving Problems 6-15

Table 6-1. Troubleshooting Guide––continued

Symptom Probable Cause/Corrective Action

Characters are missing one or 99

99

9Push forms thickness

dots. indicator toward back of printer.

99

99

9Printhead is damaged or worn.

Replace printhead.

Printer prints garbled text and 99

99

9Wrong printer emulation sel-

paper moves erratically. ected. Make sure computer

and printer are set for same

printer emulation.

Single sheets do not feed properly. 99

99

9Paper is not loaded properly.

Refer to Loading Paper section

for detailed procedure.

99

99

9Wrong paper path selected.

Make sure top paper path is

selected.

Contents

Main Page User's Guide A MT ACCEL-5 35 0 User's Guide A MT ACCEL-5 35 0 Page Preface Printer Models Preface Printer Models About This User's Guide Conventions Technical Support Trademarks Conventions Technical Support Trademarks Copyright One-Year Limited Warranty Copyright One-Year Limited Warranty Page Factory Service Agency Compliances Power Precautions Operating Precautions Page Contents Section 2Set Up 2-1 Section 3Loading Paper 3-1 Section 4Control Panel 4-1 Section 2Set Up 2-1 Section 3Loading Paper 3-1 Section 4Control Panel 4-1 Page Page Section 5Cleaning and Maintenance 5-1 Section 6Solving Problems 6-1 Section 5Cleaning and Maintenance 5-1 Section 6Solving Problems 6-1 Appendix ABottom-Feed Tractors A-1 Appendix BBar Codes B-1 Appendix CInterfaces C-1 Appendix ABottom-Feed Tractors A-1 Appendix BBar Codes B-1 Appendix CInterfaces C-1 Page Page Figures and Tables Figures Figures and Tables Figures Page Tables Page Unpacking Selecting a Good Place for the Printer Unpacking Selecting a Good Place for the Printer Unpacking the Printer Figure 1-1. Unpacking the Printer Removing Internal Packing Set Up Introducing Printer Components Set Up Introducing Printer Components Figure 2-1. Printer Components, Front 2-2 Set Up Figure 2-2. Printer Components, Internal Set Up 2-3 Figure 2-3. Printer Components, Rear 2-4 Set Up Installing the Paper Deflector Installing the Ribbon Cartridge Checking the Voltage Select Switch Attaching the Power Cord Turning the Printer On and Off Printing a Self Test Attaching the Interface Cable Page Configuring Software Selecting the Correct Printer Selecting the Correct Output Port Configuring Software Selecting the Correct Printer Selecting the Correct Output Port Page Loading Paper Choosing Paper Loading Paper Choosing Paper Paper Paths Selecting a Paper Path Loading Forms Positioning a Form Ejecting a Form Positioning a Form Ejecting a Form Loading Pin-Fed Report Paper Page Positioning Pin-Fed Report Paper Advancing Pin-Fed Report Paper Using the Demand Document Mode Positioning Pin-Fed Report Paper Advancing Pin-Fed Report Paper Using the Demand Document Mode Page Page Unloading Pin-Fed Report Paper Using Paper Park Unloading Pin-Fed Report Paper Using Paper Park Loading Multipart Forms Loading Labels Loading Multipart Forms Loading Labels Loading Transparencies Aligning Preprinted Forms Setting Page Length Aligning Preprinted Forms Setting Page Length Page Reviewing the Paper Handling Controls Page Page Control Panel 4-1 Control Panel Figure 4-1. Control Panel COURIER LQ READY Control Panel 4-1 Control Panel COURIER LQ READY Understanding Display Messages Status Alternate Status Operator and Error Setup Menu Understanding Display Messages Status Alternate Status Operator and Error Setup Menu Using the Select-Dial Moving the Paper Up and Down Moving the Carriage Back and Forth Scrolling Through the Setup Menu Using the Select-Dial Moving the Paper Up and Down Moving the Carriage Back and Forth Scrolling Through the Setup Menu Using the Control Panel Buttons Turning Printing On and Off Using the Control Panel Buttons Turning Printing On and Off Selecting a Printer Emulation Selecting a Text Quality Selecting a Font Selecting a Printer Emulation Selecting a Text Quality Selecting a Font Selecting a Pitch Selecting a Color Form Feeding Line Feeding Selecting a Pitch Selecting a Color Form Feeding Line Feeding Setting the Top-of-Form Moving the Bail Parking the Paper Clearing the Buffer Setting the Top-of-Form Moving the Bail Parking the Paper Clearing the Buffer Resetting the Printer Printing a Self Test Resetting the Printer Printing a Self Test Printing a Printer Status Report Displaying the Setup Menu Printing a Printer Status Report Displaying the Setup Menu Figure 4-2. Sample Printer Status Report Figure 4-3. Sample Extended Printer Status Report 4-10 Control Panel Figure 4-3. Sample Extended Printer Status Report continued. Control Panel 4-11 Using the Setup Menu Figure 4-4. Setup Menu Control Panel 4-13 Figure 4-4. Setup Menucontinued 4-14 Control Panel Page Selecting Operations Restore Printer Settings Save Printer Settings Selecting Operations Restore Printer Settings Save Printer Settings Select Power-On Default Settings Run Printer Tests Select Power-On Default Settings Run Printer Tests Selecting Print Modes Set Printer Emulation Turn Quiet Mode On and Off Selecting Print Modes Set Printer Emulation Turn Quiet Mode On and Off Set Language Select Characters for Codes 128-255 Page Page Using Text Appearance Parameters Set Character Cell Size Set Number of Lines Per Inch Set Character Cell Size Set Number of Lines Per Inch Set Color Turn Italic Mode On and Off Turn Double-High Mode On and Off Turn Double-Wide Mode On and Off Set Color Turn Italic Mode On and Off Turn Double-High Mode On and Off Turn Double-Wide Mode On and Off Turn Super/Subscript Modes Turn Underline Mode On and Off Turn Bold/Shadow Modes On and Off Turn Zero Slashing On and Off Turn Super/Subscript Modes Turn Underline Mode On and Off Turn Bold/Shadow Modes On and Off Turn Zero Slashing On and Off Set Printing Direction Using Page Setup Parameters Set Form Length Set Maximum Print Width Using Page Setup Parameters Set Form Length Set Maximum Print Width Set Top Margin Set Bottom Margin Set Left Margin Set Top Margin Set Bottom Margin Set Left Margin Set Right Margin Turn Automatic Form Feed Mode Set Right Margin Turn Automatic Form Feed Mode Using Paper Handling Parameters Select Paper Path Set Line Feed Speed Using Paper Handling Parameters Select Paper Path Set Line Feed Speed Turn Demand Document Turn Paper Jam Sensing On and Off Select Page End Method Turn Paper Jam Sensing On and Off Select Page End Method Turn Preprinted Forms Alignment Turn Automatic Bail Mode Turn Preprinted Forms Alignment Turn Automatic Bail Mode Set Print Density Set Print Force Set Print Density Set Print Force Select Interface Specify Baud Rate Specify Input Buffer Size Select Interface Specify Baud Rate Specify Input Buffer Size Specify Handshaking Method Specify Number of Data Bits Specify Number of Stop Bits Specify Handshaking Method Specify Number of Data Bits Specify Number of Stop Bits Specify Parity Set DTR Signal Polarity Specify STROBE Pulse Edge for Data Capture Specify Parity Set DTR Signal Polarity Specify STROBE Pulse Edge for Data Capture Reviewing the Setup Menu Page Page Page Page Page Cleaning and Maintenance Removing and Installing the Top Cover Cleaning the Platen and Bail Rollers Cleaning the Main Carriage Shaft Cleaning the Printhead Wires Cleaning Printer Surfaces Replacing the Ribbon Cartridge Replacing the Fuse Replacing the Ribbon Cartridge Replacing the Fuse Inspecting Printer Parts Page Replacing the Printhead Solving Problems Understanding Printer Messages Solving Problems Understanding Printer Messages Correcting Operating Errors Page Correcting Programming Errors Understanding Messages Page Understanding Warnings Correcting Communication Errors Page Correcting Printer Errors Page Troubleshooting Problems Page Page Page Page Page Page Page Page Running Printer Tests Checking Memory Running Printer Tests Checking Memory Checking Sensors and Switches Page Checking Ribbon Alignment Checking Printing Alignment Re-Calibrating the Paper Sensor Checking Carriage Movement Checking the Platen Using Hidden Parameters Aligning the Ribbon Using Hidden Parameters Aligning the Ribbon Top-Of-Form Position Forms Tear-Off Position Top-Of-Form Position Forms Tear-Off Position Carriage Home Position Fine-Adjusting the Paper Sensor Carriage Home Position Fine-Adjusting the Paper Sensor Changing User Names 1 C 1 Changing User Names C Locking Control Panel Functions Disabling the Cover Open Interlock A Bottom-Feed Tractors Selecting a Printer Stand Activating the Bottom-Feed Tractors Selecting a Printer Stand Activating the Bottom-Feed Tractors Accessing the Bottom-Feed Tractors Loading Paper in the Bottom-Feed Tractors Using the Bottom-Feed Tractors Alternating Between Paper Paths Using the Bottom-Feed Tractors Alternating Between Paper Paths Troubleshooting Page Page B 12300068 Bar Codes 12300068 Introducing Bar Codes Page Selecting the Bar Code Emulation Printing Bar Codes Selecting the Bar Code Emulation Printing Bar Codes Bar Code Specifications Page Page C Interfaces Centronics Parallel Interface Interfaces Centronics Parallel Interface Signals and Timing Page C-4 Interfaces Power Line P1 P2 The printer provides a +5 volts dc power line to drive the logic of an external device. Ground Lines Figure C-2. Parallel Cable Assembly AMT/IBM PC WIRING C-4 Interfaces The printer provides a +5 volts dc power line to drive the logic of an external device. Ground Lines AMT/IBM PC WIRING Setting Parallel Parameters Page Page RS-232-C Serial Interface Signals and Data Format RS-232-C Serial Interface Signals and Data Format Page Page Setting Serial Parameters Handshaking Methods Setting Serial Parameters Handshaking Methods Page Page Page D Code Sets AMT and Diablo 630 Code Set Code Sets D-3 Table D-1. AMT and Diablo 630 Character Code Assignments Code Sets D-3 Table D-1. AMT and Diablo 630 Character Code Assignments Page Code Sets D-5 Table D-2. AMT and Diablo 630 Control Codes Code Sets D-5 Table D-2. AMT and Diablo 630 Control Codes D-6 Code Sets Table D-2. AMT and Diablo 630 Control Codescontinued D-6 Code Sets Table D-2. AMT and Diablo 630 Control Codescontinued Code Sets D-7 Table D-3. AMT and Diablo 630 Escape Sequences Code Sets D-7 Table D-3. AMT and Diablo 630 Escape Sequences D-8 Code Sets Code Sets D-9 D-10 Code Sets Horizontal Spacingcontinued Margins, Tabs and Page Formatting D-10 Code Sets Horizontal Spacingcontinued Margins, Tabs and Page Formatting Code Sets D-11 D-12 Code Sets Absolute Moving D-12 Code Sets Absolute Moving Code Sets D-13 D-14 Code Sets Code Sets D-15 D-16 Code Sets Code Sets D-17 D-18 Code Sets Code Sets D-19 Sheetfeeder Functions Code Sets D-19 Sheetfeeder Functions D-20 Code Sets Epson JX, Epson LQ-2550 and IBM XL24 Code Set D-22 Code Sets Table D-4. Epson and IBM Character Code Assignments D-22 Code Sets Table D-4. Epson and IBM Character Code Assignments Page D-24 Code Sets Table D-5. Epson and IBM Control Codes D-24 Code Sets Table D-5. Epson and IBM Control Codes Code Sets D-25 Table D-5. Epson and IBM Control Codescontinued Code Sets D-25 Table D-5. Epson and IBM Control Codescontinued D-26 Code Sets Table D-6. Epson and IBM Escape Sequences D-26 Code Sets Table D-6. Epson and IBM Escape Sequences Code Sets D-27 D-28 Code Sets Code Sets D-29 D-30 Code Sets Code Sets D-31 D-32 Code Sets Absolute and Relative Moving D-32 Code Sets Absolute and Relative Moving Code Sets D-33 Absolute and Relative Movingcontinued Boundaries, Tabs and Page Formatting Code Sets D-33 Absolute and Relative Movingcontinued Boundaries, Tabs and Page Formatting D-34 Code Sets Code Sets D-35 D-36 Code Sets Code Sets D-37 D-38 Code Sets Code Sets D-39 D-40 Code Sets Code Sets D-41 D-42 Code Sets Code Sets D-43 D-44 Code Sets Code Sets D-45 D-46 Code Sets Code Sets D-47 D-48 Code Sets Code Sets D-49 Bar Code Escape Sequences Code Sets D-49 Bar Code Escape Sequences ASCII Code Table Code Sets D-51 Code Sets D-51 D-52 Code Sets Code Sets D-53 D-54 Code Sets E Specifications Page Page Page Page Page Page Page Page Page Index A B Index A B C D C D E F E F G H I L G H I L M N O P M N O P Page Q R S Q R S T V W X Z U V W X Z U AMT ACCEL-5350 Warranty Series Printers Registration Please complete this form and return it to AMT Dataouth within 10 days of installation. FOLD ON DASHED LINE (LOCATED ON REVERSE SIDE), TAPE AND MAIL AMT ACCEL-5350 Warranty Series Printers Registration Please complete this form and return it to AMT Dataouth within 10 days of installation. FOLD ON DASHED LINE (LOCATED ON REVERSE SIDE), TAPE AND MAIL