User's Guide
6-14 Solving Problems
Table 6-1. Troubleshooting Guide––continued
Symptom Probable Cause/Corrective Action
Printing is too light––continued. 99
99
9Ribbon cartridge is not fully
seated on carriage. Re-install
ribbon cartridge.
99
99
9If the back copies of multipart
forms are too light, set normally-
hidden SI MODE parameter to
On.
Printing is smearing. 99
99
9Push forms thickness indicator
towards front of printer.
99
99
9Ribbon is tangled. Correct pro-
blem or replace ribbon cartridge.
99
99
9Small piece of paper or debris
is lodged in front of printhead.
Remove the obstruction.
99
99
9Paper is not taut between the
tractors or around the platen.
Reload paper.
Large portions of characters are 99
99
9Ribbon is tangled. Correct pro-
not printing. blem or replace ribbon cartridge.
User's Guide
6-14 Solving Problems
Table 6-1. Troubleshooting Guide––continued
Symptom Probable Cause/Corrective Action
Printing is too light––continued. 99
99
9Ribbon cartridge is not fully
seated on carriage. Re-install
ribbon cartridge.
99
99
9If the back copies of multipart
forms are too light, set normally-
hidden SI MODE parameter to
On.
Printing is smearing. 99
99
9Push forms thickness indicator
towards front of printer.
99
99
9Ribbon is tangled. Correct pro-
blem or replace ribbon cartridge.
99
99
9Small piece of paper or debris
is lodged in front of printhead.
Remove the obstruction.
99
99
9Paper is not taut between the
tractors or around the platen.
Reload paper.
Large portions of characters are 99
99
9Ribbon is tangled. Correct pro-
not printing. blem or replace ribbon cartridge.