User's Guide
Bottom-Feed Tractors A-7
Table A-1. Troubleshooting the Bottom-Feed Tractors––continued
Symptom Probable Cause/Corrective Action
Paper advances into printer but 99
99
9Set the AUTOBAIL parameter
jams inside (continued). to On so that the printer auto-
matically lifts bail for each
perforation.
Printer displays CLEAR PAPER 99
99
9High-gloss, smooth papers and
JAM but forms are loaded certain media stocks can cause.
correctly without problems. the printer to falsely detect
jams. Set the PPR JAM
parameter to Off.
Printer does not present form 99
99
9Demand document mode is not
for tear-off when you press selected or is set incorrectly.
Ready button. Check DEMAND parameter
setting on Setup menu.
When you press Form Feed button, 99
99
9Tractor select indicator is in
paper from both rear and bottom wrong position. Move
tractors feed indicator to rear position.
Print is smearing. 99
99
9Paper is not snug between
tractors. Adjust tractors.
99
99
9Printhead is too close to platen.
Move forms thickness
indicator towards front of
printer.
Printing occurs on paper tear 99
99
9Paper is misaligned in the
strips. printer. Refer to Loading
Paper in the Bottom-Feed
Tractors in this appendix.
99
99
9Paper is too narrow. Use
paper that is at least 4.5 inches
(11.4 cm) wide including the
perforated tear strips.
User's Guide
Bottom-Feed Tractors A-7
Table A-1. Troubleshooting the Bottom-Feed Tractors––continued
Symptom Probable Cause/Corrective Action
Paper advances into printer but 99
99
9Set the AUTOBAIL parameter
jams inside (continued). to On so that the printer auto-
matically lifts bail for each
perforation.
Printer displays CLEAR PAPER 99
99
9High-gloss, smooth papers and
JAM but forms are loaded certain media stocks can cause.
correctly without problems. the printer to falsely detect
jams. Set the PPR JAM
parameter to Off.
Printer does not present form 99
99
9Demand document mode is not
for tear-off when you press selected or is set incorrectly.
Ready button. Check DEMAND parameter
setting on Setup menu.
When you press Form Feed button, 99
99
9Tractor select indicator is in
paper from both rear and bottom wrong position. Move
tractors feed indicator to rear position.
Print is smearing. 99
99
9Paper is not snug between
tractors. Adjust tractors.
99
99
9Printhead is too close to platen.
Move forms thickness
indicator towards front of
printer.
Printing occurs on paper tear 99
99
9Paper is misaligned in the
strips. printer. Refer to Loading
Paper in the Bottom-Feed
Tractors in this appendix.
99
99
9Paper is too narrow. Use
paper that is at least 4.5 inches
(11.4 cm) wide including the
perforated tear strips.