User's Guide
Solving Problems 6-17
Table 6-1. Troubleshooting Guide––continued
Symptom Probable Cause/Corrective Action
Multipart forms or labels tear 99
99
9Push forms thickness
during printing. Or, labels peel indicator towards front of
off the backing sheet during the printer.
printing.
99
99
9Forms or labels are too thick
to feed around platen. If media
is pin-feed and you have a top-
mounted pull tractor option, or
your printer has powered,
bottom-feed tractors, try feed-
ing forms from the bottom.
99
99
9Set normally-hidden SI MODE
parameter to Off.
Printing goes off right side of page. 99
99
9WIDTH setting on Setup menu
is incorrect; check setting.
Lines of text print on top of one 99
99
9AUTO LF mode on Setup
another. menu is off; turn it on.
99
99
9Paper is not taut between trac-
tors or around platen. Reload
paper.
99
99
9Wrong paper path selected.
Check paper path selection.
User's Guide
Solving Problems 6-17
Table 6-1. Troubleshooting Guide––continued
Symptom Probable Cause/Corrective Action
Multipart forms or labels tear 99
99
9Push forms thickness
during printing. Or, labels peel indicator towards front of
off the backing sheet during the printer.
printing.
99
99
9Forms or labels are too thick
to feed around platen. If media
is pin-feed and you have a top-
mounted pull tractor option, or
your printer has powered,
bottom-feed tractors, try feed-
ing forms from the bottom.
99
99
9Set normally-hidden SI MODE
parameter to Off.
Printing goes off right side of page. 99
99
9WIDTH setting on Setup menu
is incorrect; check setting.
Lines of text print on top of one 99
99
9AUTO LF mode on Setup
another. menu is off; turn it on.
99
99
9Paper is not taut between trac-
tors or around platen. Reload
paper.
99
99
9Wrong paper path selected.
Check paper path selection.