Warranty Procedures

Claims

To obtain service under the warranty, contact APC Customer Support (see the back cover of this manual for contact information). You will need the model number of the Product, the serial number, and the date purchased. A technician will also ask you to describe the problem. If it is determined that the Product will need to be returned to APC, you must obtain a returned material authorization (RMA) number from APC Customer Support. Products that must be returned must have the RMA number marked on the outside of the package and must be returned with transportation charges prepaid. If it is determined by APC Customer Support that on-site repair of the Product is allowed, APC will arrange to have APC authorized service personnel dispatched to the Product location for repair or replacement, at the discretion of APC.

Parts

•APC warrants the parts of their systems for 1 year from the date of commissioning or 18 months from the ship date. This warranty only covers the cost of the part and not the labor for installation.

•Calls for warranty parts requests need to have specific unit information (serial number, model number, job number) to allow proper identification and processing of the warranty part transaction.

•A purchase order may be required to issue any warranty parts. An invoice will be sent once the parts are shipped to the field. You have 30 days to return the defective parts to APC. After 30 days, the warranty invoice will be outstanding, and payment of the invoice will be expected in full.

•Return authorization documentation will be sent with the replacement part. This documentation must be sent back with the defective part to APC for proper identification of the warranty return. Mark the warranty return number on the outside of the package.

•After the part has been received at APC, we will determine the status of the credit based on the findings of the returned part. Parts that are damaged from lack of maintenance, misapplication, improper installation, shipping damage, or acts of man/nature will not be covered under the parts warranty.

•Any warranty parts request received before 1:00 PM EST will be shipped same-day standard ground delivery. Any costs associated with Next Day or Airfreight will be the responsibility of the party requesting the part.

•Return freight of warranty parts to APC is the responsibility of the party returning the part.

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APC ACPDX21-86, ACPCW40-150 manual Warranty Procedures Claims, Parts
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ACPCW40-150, ACPDX21-86 specifications

The APC ACPCW40-150 and APCDX21-86 are two innovative products from APC (American Power Conversion), known for their commitment to providing reliable power solutions for various applications. These models are tailored to meet the demands of modern businesses by focusing on efficiency, safety, and advanced technology.

The APC ACPCW40-150 is a 1500 VA line-interactive UPS (Uninterruptible Power Supply) system designed for protecting sensitive electronic equipment. This model features Automatic Voltage Regulation (AVR) which ensures consistent output voltage by correcting minor voltage fluctuations without switching to battery power. This capability extends battery life and enhances overall system reliability. The ACPCW40-150 is equipped with a user-friendly LCD interface providing real-time information on battery status, load capacity, and various operational parameters, making monitoring straightforward.

The ACPCW40-150 utilizes sine wave output to ensure compatibility with a broad range of devices, from servers to networking equipment. Its compact design makes it suitable for limited spaces, while multiple outlets allow for easy connection of various devices. The intelligent battery management system further optimizes charging cycles and enhances battery longevity, essential for organizations aiming to minimize downtime and maintenance costs.

On the other hand, the APCDX21-86 is a high-performance surge protector designed to safeguard electronic devices from power surges and spikes. This model boasts advanced surge protection technologies, ensuring that connected equipment remains safe even from the most sudden electrical disturbances. The APCDX21-86 includes multiple outlets, designed to support various devices ranging from consumer electronics to professional equipment, making it a versatile solution for both home and office environments.

One of the standout features of the APCDX21-86 is its EMI/RFI filtering, which prevents electromagnetic interference that can disrupt the functionality of sensitive electronics. The device is also equipped with diagnostic LEDs that provide immediate feedback on the protection status, allowing users to identify any issues promptly. Furthermore, its robust construction ensures that it can withstand typical wear and tear, making it a reliable choice for long-term use.

In summary, both the APC ACPCW40-150 and APCDX21-86 represent the forefront of power protection technology. Their main features not only cater to the need for uninterrupted power supply and equipment safeguarding but also integrate user-friendly technologies that promote efficiency and ease of use. Businesses and individuals alike can rely on these devices to enhance their operational resilience against power-related issues.
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