Troubleshooting
Symptom | Possible Cause |
| Action | |
Pressing the |
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HotKeys gets no | DIP Switch 6 is set | Make sure that DIP Switch 6 is set to ON. | ||
response under | to OFF. | |||
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OSD. |
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| The connection | Check the Online LED for the selected port. If it | ||
| from the selected | is not lit: | ||
| port to the target | 1. | Manually press one of the Select switches to | |
| computer has been |
| connect to a computer that is powered ON. | |
| broken, or the PC is | 2. | Check the cables to make sure they are all | |
| turned OFF. |
| properly connected. | |
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| 1. | Reset the keyboard (and mouse) by | |
| Improper keyboard |
| simultaneously pressing Buttons 1 and 2 on | |
Pressing Hot |
| the First Stage unit for 3 seconds. | ||
reset. |
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Keys gets no | 2. | Unplug the keyboard connector from the | ||
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response. |
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| Console Keyboard Port, then plug it back in. | |
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| Improper Master | Turn off all Master View units and wait five | ||
| seconds before turning them back on. See | |||
| View reset. | |||
| Powering Off and Restarting, p.12. | |||
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| 1. | Be sure to release both Ctrl Keys | |
| Incorrectly keying in | simultaneously. | ||
| 2. | After the Ctrl+Ctrl combination, be sure to | ||
| the Port ID. | |||
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| seconds. | |
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| 1. | Reset the mouse (and keyboard) by | |
Mouse not | Improper mouse |
| simultaneously pressing Buttons 1 and 2 on | |
| the First Stage unit for 3 seconds. | |||
responding. | reset. |
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2. | Unplug the mouse connector from the | |||
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| Console Mouse Port, then plug it back in. | |
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Port LEDs | Power On Self Test | See the information on p.7 of this manual | ||
flash repeatedly | problem | |||
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24 |
