1-4 Network Diagram
Software Installation
Customer Responsibilities 1
You must do the following to transfer call history data:
1. Purchase the External Call History Interface package.
2. Contact your Lucent representative to have the ECHI feature authorized. If
you are an international customer, contact your Lucent Technologies
representative or distributor.
3. In stall the ECHI feature on Centre Vu CMS.
4. Set up the connection between the CentreVu CMS computer and the
computer that will be receiving the data.
5. Setup the NT server and install the CentreVu Explorer software.
CentreVu
Explorer Server Requirements and
Recommendations 1
CentreVu Explorer employs industry standard components to deliver access to
ECS/switch CMS Call History data. As such, the final system configurations may
vary in individual call centers. Recommendations for the CentreVu Explorer
configuration follow. Hardware performance varies based on actual system
configuration .
Processor 1
The minimum recommended processor to be used with CentreVu Explorer is the
Intel* Pentium† Pro because of its 32-bit software architecture. Since all
components of CentreVu Explorer are of 32-bit code, your system benefits from the
Pentium architecture. Additionally, faster processor speeds improve the
performance of CentreVu Explorer.
The minimum recommended processors for the CentreVu Explorer server are as
follows:
Pentium 150 Mhz or greater
Pentium Pro, multiple processor architecture for large call centers.
*Intel is a registered trademark of Intel Corporation.
†Pentium is a registered trademark of Intel Corporation.
final_manual.book : installation.fm Page 4 Monday, May 4, 1998 1:00 PM