Getting Startedlwith Explorer

Queue treatment such as holding times and abandons in queue.

CentreVu Explorer delivers knowledge to the desktop via powerful Microsoft* Windows NTbased internet server technologies. CentreVu Explorer requires only a frame compliant web browser on the client. This architecture provides access to critical call center data from any desktop PC or workstation running a web-enabled operating system, such as Windows, OS/2**, UNIX††, or MacIntosh‡‡. Employing this technology uses minimal desktop PC resources. This architecture also allows an organization full access to CentreVu Explorer from multiple web-enabled operating systems.

The hardware architecture of CentreVu Explorer is expandable to meet storage requirements. It combines a local storage system with external archived capabilities to provide rapid query access while collecting historical information over long periods of time. The customer selects system storage capacities and data retrieval rates to meet the individual call center requirements.

CentreVu Explorer provides a navigation method to query a library of elements and “drill down” to further call details. Starting at a high level, you can select one of several call center elements and step through additional layers until you reach the information you desire.

*Microsoft is a registered trademark of Microsoft Corp. †Windows NT is a registered trademark of Microsoft Corp. ‡Windows is a registered trademark of Microsoft Corp. **OS/2 is a registered trademark of IBM.

††UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Limited.

‡‡Macintosh is a registered trademark of Apple Computer, Inc.

2-2 Product Overview

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Avaya 1.2 manual Getting Startedlwith Explorer

1.2 specifications

Avaya 1.2 is a comprehensive communication platform designed to elevate the user experience and enhance business productivity. As part of Avaya's broader suite of communication solutions, this update brings several key features and technological enhancements that cater to the evolving needs of modern enterprises.

One of the main features of Avaya 1.2 is its cloud-native architecture, which ensures seamless scalability and flexibility. Businesses can easily expand their communication capabilities without the need for extensive on-premises infrastructure. This cloud deployment not only reduces costs but also simplifies the management of communication systems by allowing updates and maintenance to be handled remotely.

Another significant advancement is the enhanced integration capabilities with various third-party applications. Avaya 1.2 supports popular collaboration tools, enabling organizations to unify their communication channels. This integration fosters a smoother workflow, allowing employees to seamlessly switch between voice, video, and messaging platforms.

The platform also emphasizes advanced analytics and reporting features. With built-in analytics tools, businesses can monitor communication patterns, measure performance metrics, and gain valuable insights into customer interactions. This data-driven approach helps organizations make informed decisions, optimize their operations, and improve customer satisfaction.

Security remains a top priority in Avaya 1.2. The platform incorporates robust security mechanisms, including end-to-end encryption, multi-factor authentication, and regular security updates. These features ensure that communication remains secure and protected against potential threats.

Moreover, Avaya 1.2 enhances user experience with its intuitive interface. The user-friendly design simplifies navigation and allows users to access essential features quickly. This accessibility is particularly beneficial for remote workers and teams spread across different locations.

Key characteristics of Avaya 1.2 include its support for a variety of devices, whether users opt for desktop phones, mobile applications, or web-based interfaces. This multi-device compatibility ensures that employees can stay connected and productive, regardless of their working environment.

In summary, Avaya 1.2 stands out with its cloud-native architecture, extensive integration capabilities, advanced analytics, robust security features, and exceptional user experience. These attributes make it an ideal communication solution for businesses looking to enhance collaboration and drive efficiency in today's fast-paced digital landscape. By adopting Avaya 1.2, organizations can position themselves for future growth while empowering their teams to communicate effectively.