2-2 Product Overview
Getting Started with Explorer
Queue treatment such as holding times and abandons in queue.
CentreVu Explorer delivers knowledge to the desktop via powerful Microsoft*
Windows NT† based internet server technologies. CentreVu Explorer requires only a
frame compliant web browser on the client. This architecture provides access to
critical call center data from any desktop PC or workstation running a web-enabled
operating system, such as Windows‡, OS/2**, UNIX††, or MacIntosh‡‡. Employing
this technology uses minimal desktop PC resources. This architecture also allows an
organization full access to CentreVu Explorer from multiple web-enabled operating
systems.
The hardware architecture of CentreVu Explorer is expandable to meet storage
requirements. It combi nes a local storage sys tem with external arc hived capabilities
to provide rapid query access while collecting historical information over long
periods of time. The customer selects system storage capacities and data retrieval
rates to meet the individual call center requirements.
CentreVu Explorer provides a navigation method to query a library of elements and
“drill down” to further call details. Starting at a high level, you can select one of
several call center elements and step through additional layers until you reach the
information you desire.
*Microsoft is a registered trademark of Microsoft Corp.
†Windows NT is a registered trademark of Microsoft Corp.
‡Windows is a registered trademark of Microsoft Corp.
**OS/2 is a registered trademark of IBM.
††UNIX is a registered trademark in the United States and other countries,
licensed exclusively through X/Open Company Limited.
‡‡Macintosh is a registered trademark of Apple Computer, Inc.
final_manual.book : getting started.fm Page 2 Monday, May 4, 1998 1:00 PM