Getting Started with Explorer

Sample Query” in the CentreVu Explorer User Guide (585-215-840) for additional information on building queries.

Search Criteria Frame—This frame allows the user to enter parameters specific to the items selected in the query section when the “Build Query” button is selected. The search criteria frame also contains several elements used to control the execution of the query such as Start Date, End Date, and Max Rows Returned. For more information on how to provide search criteria to find the information you are looking for, see “Appendix A” in the CentreVu Explorer User Guide (585-215-840).

Query Results Frame—This frame displays the data that is returned for a query. The specific elements or columns that are returned are controlled by choices you make in the search criteria frame as described below.

Displaying Results

Explorer lets you display the results in three different formats as follows:

Agent Information—The elements shown in the Agent Info section of the Element Selection Frame are displayed horizontally in table format.

Call Information—The elements shown in the Call Info section of the

lElement Selection Frame are displayed horizontally in table format.

Session Display—The elements deemed as “standard” for the call center are displayed. This allows the display of a subset of commonly requested information and eliminates the need for scrolling on terminal resolutions that do not allow full single-screen display of data.

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Avaya 1.2 manual Displaying Results

1.2 specifications

Avaya 1.2 is a comprehensive communication platform designed to elevate the user experience and enhance business productivity. As part of Avaya's broader suite of communication solutions, this update brings several key features and technological enhancements that cater to the evolving needs of modern enterprises.

One of the main features of Avaya 1.2 is its cloud-native architecture, which ensures seamless scalability and flexibility. Businesses can easily expand their communication capabilities without the need for extensive on-premises infrastructure. This cloud deployment not only reduces costs but also simplifies the management of communication systems by allowing updates and maintenance to be handled remotely.

Another significant advancement is the enhanced integration capabilities with various third-party applications. Avaya 1.2 supports popular collaboration tools, enabling organizations to unify their communication channels. This integration fosters a smoother workflow, allowing employees to seamlessly switch between voice, video, and messaging platforms.

The platform also emphasizes advanced analytics and reporting features. With built-in analytics tools, businesses can monitor communication patterns, measure performance metrics, and gain valuable insights into customer interactions. This data-driven approach helps organizations make informed decisions, optimize their operations, and improve customer satisfaction.

Security remains a top priority in Avaya 1.2. The platform incorporates robust security mechanisms, including end-to-end encryption, multi-factor authentication, and regular security updates. These features ensure that communication remains secure and protected against potential threats.

Moreover, Avaya 1.2 enhances user experience with its intuitive interface. The user-friendly design simplifies navigation and allows users to access essential features quickly. This accessibility is particularly beneficial for remote workers and teams spread across different locations.

Key characteristics of Avaya 1.2 include its support for a variety of devices, whether users opt for desktop phones, mobile applications, or web-based interfaces. This multi-device compatibility ensures that employees can stay connected and productive, regardless of their working environment.

In summary, Avaya 1.2 stands out with its cloud-native architecture, extensive integration capabilities, advanced analytics, robust security features, and exceptional user experience. These attributes make it an ideal communication solution for businesses looking to enhance collaboration and drive efficiency in today's fast-paced digital landscape. By adopting Avaya 1.2, organizations can position themselves for future growth while empowering their teams to communicate effectively.