Software Installation

Memory

CentreVu Explorer requires 128 MB of memory. Database server performance on large data sets is directly affected by available memory.

Call centers of all sizes benefit from CentreVu Explorer. Call centers taking 100,000 or more ACD calls per day quickly accumulate large volumes of data. Smaller call centers taking less than 10,000 ACD calls per day also accumulate large volumes of data over a period of months. Therefore, the following memory is recommended:

Minimum—128 MB RAM

lRecommended—256 MB RAM

Long term considerations—motherboard with capacity of 1 gigabyte (GB) of RAM.

Hard Disk Drives

The amount and type of local disk storage directly impacts CentreVu Explorer’s ability to store and retrieve information. A direct correlation exists between local disk capacity and the total number of call records that can be stored. Actual disk space usage will vary by call center depending on the number of ACD calls per day, the average number of segments per call, and the number of days that CentreVu Explorer is required to keep data online. Please refer to Table 1, “Disk Storage,” which shows disk storage requirements for a variety of daily call volumes

CentreVu Explorer operates more efficiently with Ultra Fast Wide Small Computer System Interface (SCSI) disk drives. Having the option to add Input/Output (I/O) controllers allows for performance increases as the situation dictates.

The following hard disk drives are recommended:

Multiple 2 GB and 4 GB drives (depending on storage requirements)

lDrive type—Ultra Fast Wide SCSI

Multiple Ultra Fast Wide SCSI smart array controllers/channels.

Remote Access

The CentreVu Explorer server requires a 28.8 (or greater) high-speed modem and also requires that the Microsoft Remote Access Service (RAS) be configured.

Network Diagram 1-5

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Avaya 1.2 manual Memory, Hard Disk Drives, Remote Access

1.2 specifications

Avaya 1.2 is a comprehensive communication platform designed to elevate the user experience and enhance business productivity. As part of Avaya's broader suite of communication solutions, this update brings several key features and technological enhancements that cater to the evolving needs of modern enterprises.

One of the main features of Avaya 1.2 is its cloud-native architecture, which ensures seamless scalability and flexibility. Businesses can easily expand their communication capabilities without the need for extensive on-premises infrastructure. This cloud deployment not only reduces costs but also simplifies the management of communication systems by allowing updates and maintenance to be handled remotely.

Another significant advancement is the enhanced integration capabilities with various third-party applications. Avaya 1.2 supports popular collaboration tools, enabling organizations to unify their communication channels. This integration fosters a smoother workflow, allowing employees to seamlessly switch between voice, video, and messaging platforms.

The platform also emphasizes advanced analytics and reporting features. With built-in analytics tools, businesses can monitor communication patterns, measure performance metrics, and gain valuable insights into customer interactions. This data-driven approach helps organizations make informed decisions, optimize their operations, and improve customer satisfaction.

Security remains a top priority in Avaya 1.2. The platform incorporates robust security mechanisms, including end-to-end encryption, multi-factor authentication, and regular security updates. These features ensure that communication remains secure and protected against potential threats.

Moreover, Avaya 1.2 enhances user experience with its intuitive interface. The user-friendly design simplifies navigation and allows users to access essential features quickly. This accessibility is particularly beneficial for remote workers and teams spread across different locations.

Key characteristics of Avaya 1.2 include its support for a variety of devices, whether users opt for desktop phones, mobile applications, or web-based interfaces. This multi-device compatibility ensures that employees can stay connected and productive, regardless of their working environment.

In summary, Avaya 1.2 stands out with its cloud-native architecture, extensive integration capabilities, advanced analytics, robust security features, and exceptional user experience. These attributes make it an ideal communication solution for businesses looking to enhance collaboration and drive efficiency in today's fast-paced digital landscape. By adopting Avaya 1.2, organizations can position themselves for future growth while empowering their teams to communicate effectively.