1-24 Verifying the Installation
Software Installation
You should then see the CentreVu Data Import Service Control applet as shown
below:
Verify that the CentreVu Explorer Service is running. If the status is stoppe d, click
on the Start butt on to start the serv ice. If there are ext ernal call history re cords
available and the CentreVu CMS is sending data properly, the records processed
field should increment within 45 minutes of the installation completion time.
Once the Records Processed field has incremented from zero, records in the
database can be viewed from the CentreVu Explorer browser.
Failure to see the Records Processed field increment from zero indicates that one of
the following situations is occurring:
There is little or no ACD activity occurring in the ECS/switch.
External Call History Interface has not been activated in the CentreVu
CMS.
The CentreVu CMS ECHI data transfer routines have not been configured
properly.
The ECHI data transfer interval in the CentreVu CMS is set to an interval
greater than 30 minutes.
The CentreVu CMS is unable to connect via IP to the CentreVu Explorer
server.
The CentreVu Explorer server has not been installed properly.
The SQL server database is not functioning.
final_manual.book : installation.fm Page 24 Monday, May 4, 1998 1:00 PM