Software Installation

Disk Storage Requirements

This table shows call record storage requirements based on the number of calls per day over a period of months.

Table 1: Disk Storage

# of

Avg # of

ACD Calls

In MegaBytes

Months

Segments

Per Day

Daily Req’d

Total Req’d

3

3

100,000

87.3

7,853.5

6

3

100,000

87.3

15,707.0

12

3

100,000

87.3

31,414.0

24

3

100,000

87.3

62,828.1

3

2

100,000

58.2

5,235.7

 

 

6

2

100,000

58.2

10,471.3

 

 

12

2

100,000

58.2

20,942.7

 

24

2

100,000

58.2

41,885.4

 

6

2

20,000

11.6

2,094.3

 

12

2

20,000

11.6

4,188.5

 

24

2

20,000

11.6

8,377.1

 

6

2

5,000

2.9

523.6

 

12

2

5,000

2.9

1,047.1

 

24

2

5,000

2.9

2,094.3

 

 

 

 

 

 

 

Example

Question: How much disk space do I need on my server to store 3 months of call records?

Your call center averages 100,000 calls per day with an average of 2 segments per call.

The above table shows that you would need at least 5.2 GB (5,200 MB) of disk space allocated for call records on your server.

Daily storage requirement = 58.2 MB

lData Total = 58.2/day x 90 days = 5,238 MB (5.2 GB) Disk storage for records = 5,238 MB = 5.2 GB.

Segments—All CentreVu Explorer information is collected on the database server in the form of call data that is divided by call segments. A segment is defined by the ECS/switch as a logical grouping of call information. Each call that enters the

Network Diagram 1-7

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Avaya 1.2 manual Disk Storage Requirements

1.2 specifications

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