Avaya EC500 manual Send calling, Has the Calling Number Number Style field on, Network

Chapter 1: Basic Troubleshooting

		Suggested Action or
Situation	Possible Cause(s)	Resolution
The user reports that he	Both XMOBILEs are bridged	Check that the first
or she is missing calls at	to the same line appearance	XMOBILE is bridged to the
the office number	on the principal phone.	first line appearance and the
because the cell phone		second XMOBILE is bridged
voice mail is picking up		to the second line
the call instead.		appearance.
(Continued...)
The user reports that the	The Avaya Communications	Re-check both loopback
cell phone is not	Server has not been	trunk screens to make sure
receiving caller	administered properly for	the send calling
identification numbers for	sending 10-digit caller	number is set to y.
calls from the Avaya	identification numbers. Most
Communications Server,	Service Providers require a
while the office number	10-digit number.
that the cell phone is
bridged to does.
	External trunks serving the	Change the routing
	cell phone are using a	administration to route over
	non-ISDN trunk.	an ISDN trunk.
The user reports that the	The Configuration Set screen	Change the Calling
person being called is	has the Calling Number	Number Style field on the
receiving the incorrect	Style field set to PBX.	Configuration Set screen to
caller ID.		network.
	There is an incorrect entry on	Verify that the entries on the
	the ISDN public-unknown	ISDN public-unknown
	numbering screen.	numbering screen are
		correct.
The user reports that the	The ISDN Service Provider	Escalate the issue to your
cell phone is receiving a	(SP) is replacing the caller	Telecom Manager who may
switch default caller	identification with a fixed	contact your ISDN SP to
identification number for	caller ID.	request that this be fixed, or
calls from the Avaya		find an alternate ISDN SP
Communications Server.		that allows the caller
		identification to pass.
	The switch is blocking the	Change your switch
	outgoing caller identification	administration to allow caller
	and is passing a default caller	identification to go outside
	ID.	the switch.

1-4Issue 3 January 2002