Avaya EC500 manual Phone Number field to, Caller ID

Chapter 1: Basic Troubleshooting

		Suggested Action or
Situation	Possible Cause(s)	Resolution
The EC500 cell phone	The calling number is	Administer the EC500
call into the office switch	manipulated on the inbound	XMOBILE station’s Cell
fails to provide the office	trunk form.	Phone Number field to
caller ID. (Continued...)		match the modified calling
		number.
	The Cellular Service Provider	Call the Cellular Service
	does not send the calling	Provider to allow the caller
	number.	ID to be sent.
	Someone else happened to	Move the bridged line
	be on a call at the same time	appearance to a button
	on the user’s desk phone and	unlikely to be used by
	on the same line appearance	another phone call.
	as the originating EC500 Cell
	Phone call.
The Avaya	The cell phone number is not	See “The EC500 cell phone
Communications Server	properly mapped.	call into the office switch
does not allow a default		fails to provide the office
entry of extensions, that		caller ID” above and on the
is, instead of entering the		previous page.
extension followed by the
# key, just entering #
alone.
An intercept tone is	The user has used the Station	The user must enter the
received when	Security Code of the	code of the principal
attempting to	XMOBILE extension and it is	extension.
Enable/Disable EC500	different from that of the
(that is, enter the Feature	principal.
Access Code, #, Station
Security Code, and #).

1-6Issue 3 January 2002