Avaya EC500 manual Cell Phone Number, Number field, Mapping Mode field Enter origination or

Introduction

		Suggested Action or
Situation	Possible Cause(s)	Resolution
The user hears a beep	Most likely the user is hearing	You have two possibilities:
while on a call originating	the tone provided by the	1) communicate to the user
from the Avaya	Avaya Communications	that when a call waiting
Communications Server,	Server when call waiting is	indication is heard, but the
but is not able to use the	enabled at the switch.	user can’t switch the call, he
call waiting feature on the		or she needs to hang up on
cell phone to switch to		the first call in order to
the other call.		receive the call, OR
		2) disable call waiting at the
		switch level and the regular
		call waiting capability
		provided by the Cellular
		Service Provider then
		handles the call waiting
		feature.
The EC500 cell phone	The Cell Phone Number	Enter the full caller ID
call into the office switch	field administered for the	number in the Cell Phone
fails to provide the office	EC500 XMOBILE station	Number field.
caller ID.	does not have the required
	entry.
	External trunks serving the	Change the routing
	cell phone are using a	administration to route over
	non-ISDN trunk.	an ISDN trunk.
	The XMOBILE station is not	Bridge the XMOBILE station
	bridged to the user’s desk	to the user’s desk phone.
	phone.
	The Mapping Mode field	Enter origination or
	administered for the EC500	both in the Mapping Mode
	XMOBILE station does not	field.
	contain origination or
	both.
	The external inbound call is	Contact the ISDN Service
	not entering into the switch	Provider to ensure that
	over an ISDN trunk.	inbound calls enter the
		switch via an ISDN trunk.
	The external inbound call	Create an XMOBILE station
	does not enter the switch on	for the EC500 Cell Phone
	which the EC500 Cell	with the proper mapping on
	Phone’s XMOBILE station is	the switch that the call
	administered.	enters.

Issue 3 January 2002 1-5