Avaya EC500 manual Introduction, Situation Possible Causes Resolution

Introduction

		Suggested Action or
Situation	Possible Cause(s)	Resolution
The user reports that	Incoming calls to an office	It is possible to set up the
voice mail messages are	number are usually routed to	number of rings before
not going to the mailbox	the resident AUDIX voice mail	coverage answers so that
of choice.	after a pre-determined	one or the other voice mail
	number of rings. For cell	systems always answers
	phone calls, the same	first. (The user can contact
	functionality exists from the	the Cellular Service Provider
	Service Provider. At this time	to disable the service
	there is no way to coordinate	provider’s voice mail system
	the two different voice mail	and also increase the
	systems using EC500.	number of rings when the
		phone is in a unreachable
		state i.e., an out-of-
		coverage area or when the
		phone is not turned ON.)
		However, there are
		coverage options in both the
		Avaya Communications
		Server (busy, active,
		send-all-calls) and the
		network (cell phone
		unavailable, network
		congested) that cause a call
		to immediately go to the
		respective voice mail. Users
		should realize that an
		unanswered call could result
		in a voice mail message in
		either mailbox.
The user reports that he	The user has turned off the	It is recommended that
or she is missing calls at	cell phone or the phone is in	EC500 be disabled prior to
the office number	an out-of-coverage state.	entering an out-of-coverage
because the cell phone	When this is the case,	area or turning off the cell
voice mail is picking up	Service Providers usually	phone. This allows the user
the call instead.	have the calls routed to voice	to pick up the call on the
	mail automatically. There is	office number or let the
	no way to control this with	Corporate voice mail answer
	EC500.	the calls. Or, the user can
		have the Cellular Service
		Provider disable that voice
		mail system or increase the
		number of rings when the
		phone is in an unreachable
		state.

Issue 3 January 2002 1-3