About This Document

Purpose

This guide describes suggested troubleshooting actions to resolve problems that may occur during EC500 operation.

Intended Audience

The audience for this guide includes System Administrators, Software Specialists, and Avaya technical personnel.

Reason for Reissue

This guide has been reissued to provide troubleshooting information for Release 3 of EC500.

How to Use This Document

This document is organized as follows:

Chapter 1, Basic Troubleshooting - Provides a chart that covers the most common problems users may experience due to interaction between EC500 and their cellular service provider. The chart also provides suggested actions/resolutions to correct each problem.

Chapter 2, What To Do When Users Cannot Receive EC500 Calls - Provides procedures for correcting situations which result in users not being able to receive EC500 calls on their cell phones.

Issue 3 January 2002 vii

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Avaya EC500 manual About This Document, Purpose, Intended Audience, Reason for Reissue, How to Use This Document