Avaya IPTM96-CM601 1. Introduction , 2. General Test Approach and Test Results

JC; Reviewed:

SPOC 6/16/2011

Solution & Interoperability Test Lab Application Notes

2 of 30

IPTM96-CM601

1. Introduction

These Application Notes describe the compliance tested configuration used to validate Integrated

Research PROGNOSIS IP Telephony Manager with Avaya Aura® Communication Manager.

The PROGNOSIS IP Telephony Manager is based on the PROGNOSIS product-family

architecture for the scalable monitoring of business critical systems. The PROGNOSIS product

consists of:

 One or more PROGNOSIS Monitoring Nodes (Server Nodes). These are servers used by

the PROGNOSIS product to collect, relay and store information collected from

Communication Manager.

 The PROGNOSIS GUI is a Microsoft Windows client program which is used to connect

to a PROGNOSIS Monitoring Node and display the information collected by the

Monitoring Node. The PROGNOSIS GUI may either be installed on a Monitoring Node

or on a separate computer.

The PROGNOSIS IP Telephony Manager product uses three methods to monitor a

Communication Manager system.

 System Access Terminal (SAT) - The PROGNOSIS IP Telephony Manager uses a pool

of SSH connections to the SAT using the IP address of the Avaya Server. By default, the

solution establishes three concurrent SAT connections to the Communication Manager

system and uses the connections to execute SAT commands.

 Real Time Transport Control Protocol (RTCP) Collection - The PROGNOSIS IP

Telephony Manager collects RTCP information sent by the Avaya IP Media Processor

(MEDPRO) boards, media gateways, IP Telephones and IP Softphones.

 Call Detail Recording (CDR) Collection - The PROGNOSIS IP Telephony Manager

collects CDR information sent by Communication Manager.

2. General Test Approach and Test Results

The general test approach was to use PROGNOSIS GUI to display the configurations of the

Communication Manager systems and verify against what is displayed on the SAT interface. The

SAT interface is accessed by using either telnet or Secure Shell (SSH) to the Avaya S8800 and

S8300D Servers. Calls were placed between various Avaya endpoints and PROGNOSIS GUI

was used to display the RTCP and CDR information collected.