Avaya S8710 B

BTroubleshooting an installation

Installing the media server hardware

Installing and Configuring the Avaya S8700 or S8710 Media Server 89

June 2004

BTroubleshooting an installation

This section provides some simple strategies for troubleshooting an installation of a media server. It

focuses on possible problems when

•Installing the media server hardware on page 89

•Configuring the media server hardware on page 90

•Installing the license and Avaya authentication files on page 91

Installing the media server hardware

The media server hardware includes the

•Media server(s)

•Ethernet switch

•Uninterruptible power supply (UPS)

•TN2312BP IP Server Interface circuit pack

.

Problem Solution

No power to the UPS - Make sure the UPS is plugged into the outlet.

- Make sure the outlet has power.

- See the user’s guide that comes with UPS for other solutions.

No power to the Ethernet switch - Make sure the Ethernet switch is plugged into the UPS or outlet.

- Make sure the UPS or outlet has power.

- See the user’s guide that comes with the Ethernet switch for other

solutions.

No power to the media server - Make sure the media server is plugged into the UPS.

- Make sure the UPS has power.

- S8700: Open the door on the front of the media server and push the

power button.

- S8710: Push the power button on the front of the media server.

Servers are not shadowing - Make sure you are using a crossconnect cable.

- Make sure fiber optic cable is plugged in correctly. RX to TX and

TX to RX.

IPSI LEDs flash - Make sure it is in the correct slot: (slot 1 for G650 Media Gateway,

slot 2 for G600 Media Gateway, Tone-Clock slot for all others).

- Ping IPSI from server.

- Ping server from IPSI (it is connected to the top Services port on the

IPSI).

Contents

Main Page Page Page Contents About This Documentation 9 1 Introduction 15 2 Configuring the hardware in the rack 27 3 Translating the IPSIs 43 4 Connecting to the IPSIs 49 5 Completing the installation administration 57 6 Installing the media gateways 67 7 Testing the media server installation 69 A Accessing the media server 81 B Troubleshooting an installation 89 Index 93 About This Documentation Audience Using this documentation Conventions General Physical dimensions Terminology Typography Commands Keys User input Downloading this book and updates from the Web Downloading this documentation Safety labels and security alert labels WARNING: SECURITY ALERT: DANGER: Related resources Technical assistance Within the US International Trademarks Sending us comments 1 Pre-installation information Before you go on site Downloading license and Avaya authentication files Copying files to the laptop Before you start the installation Equipment specifications Page Required hardware Documentation Connecting to the customers network 1Introduction Connecting to the customers ne twork Installing and Configuring the Avaya S8700 or S8710 Media Server 23 June 2004 Figure 1: CAT5 cable connected to a port on the back of the Avaya S8700 Media Server UID 100 MGz 133 MGz Connecting the USB modems Connecting to collocated servers Connecting to separated servers High level overview of installation process Page 2 Configuring the SNMP modules in the UPS WARNING: Page Single control network Duplicated control network Setting selected traps (alarming) Configuring the SNMP subagent in the Avaya Ethernet switch (if used) Page Configuring the media server Clearing the ARP cache on the laptop Powering up the media server 1 6 Accessing the media server 1 Installing Avaya Communication Manager 1 2 3 4 Using the Installation Wizard Page Verifying media server connection to the customers LAN (if provided) Configuring the modem Testing the media server LEDs Disconnecting from the media server Configuring second media server 1 5 2 3 4 Page 3 Starting terminal emulation Inputing translations 1 Resetting the media server 1 Adding media gateways Administering the IPSIs 1 2 3 4 5 Adding IPSI information 1 2 3 4 5 6 Enabling IPSI duplication (duplicated control network only) 1 2 3 Setting alarm activation level 1 2 3 Installing the translation file 4 Programming the IPSI circuit packs Using DHCP addressing 1 2 Using static addressing 1 2 3 4 5 6 7 9 10 11 12 Verifying that IPSIs are translated 1 2 Verifying connectivity to media server Upgrading IPSI firmware version (if necessary) Enabling control of IPSIs 1 2 3 Verifying license status 1 Reusing a TN2312AP/BP circuit pack 5 administration Verifying translations Setting daylight savings time rules 1 2 3 Setting locations (if necessary) 1 2 2 3 4 Resolving alarms Enabling and disabling Ethernet switch ports Backing up files to the compact flash media (S8710 only) Page 5 6 7 Backing up files to the PCMCIA flashcard (S8700 only) 1 Page Telneting to media server 1 2 3 Enabling alarms To INADS via modem 1Type almenable -d b and press Enter. 2 Registering the system 6 Page 7 Testing the TN2312BP IPSI circuit pack 1 2 Testing the license file 1 2 LED indicators S8700 Media Server LEDs Testing the media server LEDs 1 2 3 4 5 6 11 7 8 9 Page S8710 Media Server LEDs disc 1 2 3 4 5 6 1 2 3 4 5 6 7 8 7 Testing the media server installation LED indicators 76 Installing and Configuring the Avaya S8700 or S8710 Media Server June 2004 Avaya Ethernet switch LEDs FIV 1Ports in use 2CPU boot status 3Power 4Lights if this module is the Avaya P33x stack master agent Uninterruptible power supply LEDs IPSI LEDs Page Page Page A Connecting to the media server directly Page Connecting to the media server remotely over the network Connecting to the media server remotely over a modem Setting up a dial-up connection Dialing up to the media server Finding the active media server IP address Accessing the Maintenance Web Interface Using the command line interface 1 2 Logins Network configuration Browser settings Connecting directly to the media server Connecting remotely through the network B Installing the media server hardware Configuring the media server hardware Installing the license and Avaya authentication files Page Index A B C D H I K L M S T U V