Troubleshooting an installation B

Installing the media server hardware

B Troubleshooting an installation

This section provides some simple strategies for troubleshooting an installation of a media server. It focuses on possible problems when

Installing the media server hardware on page 89

Configuring the media server hardware on page 90

Installing the license and Avaya authentication files on page 91

Installing the media server hardware

The media server hardware includes the

Media server(s)

Ethernet switch

Uninterruptible power supply (UPS)

TN2312BP IP Server Interface circuit pack

.

Problem

Solution

No power to the UPS

- Make sure the UPS is plugged into the outlet.

 

- Make sure the outlet has power.

 

- See the user’s guide that comes with UPS for other solutions.

 

 

No power to the Ethernet switch

- Make sure the Ethernet switch is plugged into the UPS or outlet.

 

- Make sure the UPS or outlet has power.

 

- See the user’s guide that comes with the Ethernet switch for other

 

solutions.

 

 

No power to the media server

- Make sure the media server is plugged into the UPS.

 

- Make sure the UPS has power.

 

- S8700: Open the door on the front of the media server and push the

 

power button.

 

- S8710: Push the power button on the front of the media server.

 

 

Servers are not shadowing

- Make sure you are using a crossconnect cable.

 

- Make sure fiber optic cable is plugged in correctly. RX to TX and

 

TX to RX.

 

 

IPSI LEDs flash

- Make sure it is in the correct slot: (slot 1 for G650 Media Gateway,

 

slot 2 for G600 Media Gateway, Tone-Clock slot for all others).

 

- Ping IPSI from server.

 

- Ping server from IPSI (it is connected to the top Services port on the

 

IPSI).

 

 

Installing and Configuring the Avaya S8700 or S8710 Media Server

89

June 2004

 

Page 89
Image 89
Avaya S8710 manual Troubleshooting an installation, Installing the media server hardware

S8710 specifications

The Avaya S8710 is a robust and scalable communication platform designed to cater to the needs of medium to large enterprises. As a part of Avaya's portfolio, this solution is built to provide enhanced call control, unified communications, and superior customer service, all while ensuring flexibility and reliability.

One of its standout features is its support for VoIP (Voice over Internet Protocol), which allows businesses to leverage their existing data networks for voice communications. This feature not only reduces costs associated with traditional telephony but also ensures higher quality calls and advanced functionalities. It integrates seamlessly with various telecommunications technologies, making it an essential tool for modern enterprises.

The S8710's architecture is highly modular, allowing businesses to scale their operations easily. This modularity enables organizations to start with a basic configuration and expand as their needs grow. The system can support thousands of voice channels, making it ideal for large organizations with high call volumes.

Another significant characteristic of the Avaya S8710 is its support for a variety of endpoints, including traditional digital phones, analog devices, and advanced IP phones. This flexibility allows enterprises to implement a mix of old and new technologies as they transition to a more modern communication infrastructure. Additionally, the platform offers advanced features such as integrated conferencing, automatic call distribution, call prioritization, and intelligent call routing, enhancing the overall customer experience.

The S8710 also supports various deployment options including premise-based, cloud-based, or hybrid setups, providing organizations with the capacity to choose the model that best fits their operational needs. The system’s reliability is further strengthened by its built-in redundancy and failover capabilities, ensuring minimal disruptions during service outages.

For further enhancements, the Avaya S8710 integrates with Avaya's unified communications solutions, allowing for the convergence of voice, video, and data services. This integration facilitates better collaboration among teams, improved decision-making processes, and higher productivity levels.

In summary, the Avaya S8710 offers a comprehensive, adaptable communication solution for businesses looking to modernize their telecommunications infrastructure. Its rich set of features, robust technologies, and flexible deployment options make it a premier choice for organizations aiming for operational efficiency and enhanced customer engagement.