BTroubleshooting an installation Configuring the media server hardware

Configuring the media server hardware

Problem

Solution

Cannot log into UPS subagent

- Make sure the SNMP Subagent is installed in the UPS.

 

- Make sure you are connected to the correct Ethernet port.

 

- Make sure you have the correct login ID and password. See the

 

user’s guide that comes with the SNMP Subagent.

 

- Make sure the network card on the laptop is configured correctly.

 

 

Cannot log into Ethernet switch

- Make sure you are connected to the correct Ethernet port. (One

 

Ethernet switch, it is the port marked Console)

 

- Make sure you have the correct login ID and password. See the

 

user’s guide that comes with the Ethernet switch.

 

- Make sure the network card on the laptop is configured correctly.

 

 

Cannot log into media server

- Make sure you are connected to the Services Ethernet port. (Default

 

is port 2 [Eth1] on the back of the server).

 

- Make sure you are using a crossconnect cable between the laptop

 

and server.

 

- Make sure the ARP cache is cleared on the laptop. In an MS-DOS

 

window, type arp -d 192.11.13.6 and press Enter.

 

- Make sure you have connectivity. In an MS-DOS window, type

 

ping 192.11.13.6 and type Enter.

 

- Make sure the NIC on the laptop is configured correctly.

 

 

Cannot access Avaya Installation Wizard

- Make sure you are plugged into the Services port (2 [Eth1])

 

- Make sure you are using the correct IP address: 192.11.13.6

 

- Make sure you are using the correct login and password.

 

- Make sure the NIC on the laptop is configured correctly.

 

 

Cannot use SAT commands

- Make sure you are using the correct IP address: 192.11.13.6 and

 

port (5023)

 

- Make sure you are using the correct login and password.

 

- Make sure you are logged onto the active server.

Cannot ping out to customer’s network

Cannot ping media server from customer’s network

Cannot access media server remotely

-Make sure that in the LAN security settings that "output from server" for icmp is enabled.

-Make sure that in the LAN security settings that "input to server" for icmp is enabled.

-Make sure in the LAN security settings that "input to server" are checked for telnet (Linux commands), https (Web access), and def-sat (SAT commands access). The LAN security settings can be changed on the Web interface with a direct connection to the media server.

LED display on IPSI is flashing

 

- IPSI LED has not been programmed with switch and location

 

 

(DHCP)

 

 

- IPSI LED has not had an IP address assigned to it (static IP

 

 

addressing)

 

 

Cannot access IPSI for static addressing

- Make sure you are plugged into the Services (top) port on the IPSI.

 

 

- Make sure the ARP cache is cleared on the laptop. In an MS-DOS

 

 

command window, type arp -d 192.11.13.6 and press Enter.

 

 

 

90

Installing and Configuring the Avaya S8700 or S8710 Media Server

 

 

June 2004

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Avaya S8710 manual Configuring the media server hardware, Dhcp

S8710 specifications

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