AXIS 210/210A/211/211A - Troubleshooting 57

Video/Image problems - general

 

 

 

 

 

No images in browser

To enable the updating of video images in Microsoft Internet Explorer for Windows, set

 

(Internet Explorer for Windows only)

your browser to allow ActiveX controls. Also, make sure that AXIS Media Control (AMC)

 

 

component is installed on your workstation.

 

Installation of additional ActiveX com-

Configure your camera to use a Java applet for updating the video images under

 

ponent restricted or prohibited.

Live View Config > Layout > Default Viewer for Internet Explorer. See the online help for

 

 

more information.

 

Image too dark or too light.

Check the video image settings. See the online help on Video and Image Settings.

 

Missing images in uploads.

This can occur when trying to use a larger image buffer than is actually available. Try

 

 

lowering the frame rate or the upload period.

 

Slow image update.

Configuring, e.g. pre-buffers, motion detection, high-resolution images, high frame rates,

 

 

etc, will reduce the performance of the camera.

 

Poor performance.

Poor performance may be caused by e.g. heavy network traffic, multiple users accessing

 

 

the unit, low performance clients, use of features such as Motion Detection, Event han-

 

 

dling, Image rotation other than 180 degrees.

 

Image gradually gets darker or lighter.

When using the camera in locations lit by fluorescent lighting, check in the advanced

 

 

image settings that the Exposure control is set to Flicker-free.

 

Image loses focus often.

Disable the DC-Iris lens (AXIS 211/211A only) in the settings for Video & Image >

 

 

Advanced. Focus the camera following the instructions on page 10, and then enable the

 

 

DC-Iris lens.

 

Images only shown in black & white.

Check the color level setting.

 

 

Check the setting for the IR cut filter. Images are shown in color only when this filter is

 

 

enabled, i.e. when set to yes or auto.

 

Blurred images.

Refocus the camera. Check in the Video & Image > Advanced - Camera Settings that

 

 

DC-Iris (AXIS 211/211A only) is set to Enabled. If the images are still blurred adjust the

 

 

metal ring until the image is sharp.

 

Rolling dark bands or flickering in

Try adjusting the Flicker-free exposure setting under advanced image settings. Note that

 

image.

the 'Hold Current'/Manual setting may cause unwanted effects.

Video/image problems - MPEG-4

 

 

 

 

 

Lower frame rate than expected.

Check with the administrator that there is enough bandwidth available. Check also the

 

 

settings for bit rate control, in the Video & Image > Advanced > MPEG-4settings.

 

 

Using an inappropriate video object type can also affect the frame rate. See the online

 

 

help for more information.

 

 

Check in the AMC control panel applet (MPEG-4 tab) that video processing is not set to

 

 

Decode only I frames.

 

 

Lower the image resolution.

 

 

Reduce the number of applications running on the client computer.

 

No MPEG-4 displayed in the

Check that the correct network interface is selected in the AMC control panel applet

 

client.

(network tab).

 

 

Check that the relevant MPEG-4 connection methods are enabled in the AMC control

 

 

panel applet (network tab).

 

 

In the AMC control applet, select the MPEG-4 tab and click the button Set to default

 

 

MPEG-4 decoder.

 

No multicast MPEG-4 displayed in the

Check with your network administrator that the multicast addresses used by the

 

client.

AXIS 210/210A/211/211A are valid for your network.

 

Multicast MPEG-4 only accessible by

Check if your router supports multicasting, or if the router settings between the client

 

local clients.

and the server need to be configured. The TTL (Time To Live) value may need to be

 

 

increased.

 

 

 

Page 57
Image 57
Axis Communications 211a, 210A Video/Image problems general, Video/image problems MPEG-4, Decode only I frames

210A, 211, 210, 211a specifications

Axis Communications is a renowned brand in the field of network video solutions, providing innovative products for surveillance and security. Among its diverse range of offerings, the Axis 211A, Axis 210, Axis 211, and Axis 210A stand out as notable models that cater to various surveillance needs.

The Axis 211A is a versatile network camera designed for indoor environments. It is equipped with a 1/3-inch CCD sensor, providing excellent image quality and clarity. With a resolution of up to 640x480 pixels, it delivers detailed video and still images. The camera supports Motion JPEG and MPEG-4, allowing for flexible video streaming options. One of its key features is the built-in audio capability, which enables two-way communication, making it ideal for monitoring sensitive areas or communicating with individuals in the camera's field of view.

The Axis 210, similar to the 211A, focuses on delivering reliable surveillance in indoor settings. It possesses a compact design that facilitates easy installation in various locations. The camera also features a 1/3-inch CCD sensor, ensuring good low-light performance. Its robust web-based interface allows users to adjust settings easily, and with Power over Ethernet (PoE) support, it simplifies connectivity by requiring only a single cable for power and data transmission.

The Axis 211 is designed for outdoor and indoor applications, equipped with an IP66-rated housing that provides protection against dust and water. This feature makes it suitable for demanding environments. With a resolution of 640x480 pixels, it captures clear images while offering remote access capabilities via a standard web browser. Additionally, it supports two-way audio and features like motion detection, enhancing security monitoring.

Lastly, the Axis 210A is another noteworthy model, featuring an integrated microphone and speaker, ideal for applications where audio surveillance is essential. It maintains high-quality video transmission with the same CCD sensor technology as its counterparts. The camera's ability to offer real-time alerts and notifications makes it a valuable addition to any security setup.

In summary, the Axis 211A, 210, 211, and 210A models are equipped with robust technologies and features that cater to various surveillance requirements. From indoor settings with audio capabilities to outdoor environments with protective housings, these Axis models deliver flexibility, high image quality, and reliable performance, making them excellent choices for both residential and commercial security applications.