AXIS 210/210A/211/211A - Troubleshooting 59
| Full duplex not supported. | Sound card does not support |
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| card supports |
| Firewall or router settings. | The AXIS 210A/211A works locally, but not externally. Check the Internet firewall set- |
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| tings with your system administrator or reconfigure the default router settings. |
| DC power not enabled for microphone. | If the microphone has a |
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| Audio Settings page. |
Audio volume too low/high |
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| Volume settings incorrect. | The volume of the microphone or speaker connected to the AXIS 210A/211A is either too |
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| high or too low. Change the volume for the speaker or microphone in the Live View page. |
| Input and output gain set incorrectly. | Change the input gain for the microphone and the output gain for the speaker to adjust |
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| the audio levels on the Audio Settings page. |
Poor audio quality |
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| Too many users. | Too many users/clients connecting to the AXIS 210A/211A may affect the sound quality |
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| adversely. Try limiting the number of clients allowed to connect on the Audio Settings |
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| page. |
| User too close to microphone. | Enable the speech filter in Audio > Advanced Settings. |
| Feedback from speaker. | Enable the echo cancellation filter in Audio > Advanced Settings. |
| Background noise. | Adjust the noise cancellation threshold and attenuation to reduce background noise |
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| levels in Audio > Advanced Settings. |
| CPU overloaded. | Reduce the number of listeners and viewers and decrease the image resolution and com- |
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| pression. |
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For additional assistance, please contact your reseller or see the support pages on the Axis Website at www.axis.com/techsup