Axis Communications 58AXIS 210/210A/211/211A - Troubleshooting, Poor quality snapshot images

58AXIS 210/210A/211/211A - Troubleshooting

	Poor rendering of MPEG-4 images.	Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.
		If text overlays are blurred, or if there are other rendering problems, you may need to
		enable Advanced Video Rendering. This is done on the MPEG-4 tab in the AMC control
		panel applet.
		Ensure that your graphics card is using the latest device driver. The latest drivers can
		usually be downloaded from the manufacturer's web site.
		If images are degrading, try decreasing the GOV length, see “Advanced Settings” on page
		22.
	Color saturation is different in MPEG-4	Modify the settings for your graphics adapter. Please see the adapter's documentation
	and Motion JPEG.	for more information.
The	test image does not display as expected.
	Image settings.	Not all settings have an effect on the test image. For more information, see the help on
		Image Settings.
The	Power indicator is not constantly lit
	Faulty power supply.	Check that you are using an AXIS PS-K power supply.
The
	Status and Network indicator LEDs are flashing red rapidly
	Hardware failure.	Contact your Axis dealer.
The
	Status indicator LED is flashing red and the camera is inaccessible
	A firmware upgrade has been inter-	See the Emergency Recovery Procedure above.
	rupted or the firmware has otherwise
	been damaged.
Poor quality snapshot images
	Screen incorrectly configured on your	In Display Properties, configure your screen to show at least 65000 colors, i.e. at least
	workstation.	16-bit. Using only 16 or 256 colors will produce dithering artifacts in the image.
Browser freezes
	Netscape 7.x or Mozilla 1.4 (or later)	Lower the image resolution.
	can sometimes freeze on a slow com-
	puter.
Problems uploading files
	Limited space.	There is only limited space available for the upload of your own files. Try deleting one or
		more existing files, to free up space.
	Missing images in uploads.	This can occur when trying to use a larger image buffer than is actually available. Try
		lowering the frame rate or the upload period.
Overlay is not displayed
	Incorrect size or location of overlay.	The overlay may have been positioned incorrectly. Refer to the online help for informa-
		tion on the limitations when using image overlays and privacy masks.
Motion Detection triggers unexpectedly
	Changes in luminance.	Motion detection is based upon changes in luminance in the image. This means that if
		there are sudden changes in the lighting, motion detection may be mistakenly triggered.
		Lower the sensitivity setting to avoid problems with luminance.
No	audio (AXIS 210A/211A only)
	Incorrect setup.	Check that the sound card in the PC and the connections to the speaker and microphone
		are working. Ensure that the mute button is not pressed and the volume settings are cor-
		rect. Ensure that full-duplex is selected if you want to have two way audio communica-
		tion.
	Post Content Length in proxy server.	The Post Content Length set in the proxy server is too low. Set the value of the Post Con-
		tent Length in your proxy server to 1MB or more. You may need to contact your system
		administrator to do this.