AXIS 243Q Blade - Troubleshooting 55
Symptoms, Possible Causes and Remedial Actions
Problems setting the IP address |
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| Using ARP/Ping | IP address must be set within two minutes after power has been applied to the video server. |
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| Restart the server and try again. Ensure also the ping length is set to 408. (See the AXIS 243Q |
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| Blade Installation Guide). |
| The video server is located on a | If the IP address intended for the AXIS 243Q Blade and the IP address of your computer are |
| different subnet | located on different subnets, you will not be able to set the IP address. Contact your network |
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| administrator for an IP address on the same subnet as the computer you are performing the |
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| installation from. |
| The IP address is being used by | Disconnect power from the AXIS 243Q Blade. |
| another device | Run the Ping command (in a Command/DOS window, type ping <IP address of unit> |
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| If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that the IP |
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| address may already be in use by another device on your network. You must obtain a new IP |
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| address and reinstall the unit. |
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| If you receive: Request timed out - this means that the IP address is available for use with your |
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| video server. In this case, check all cabling and reinstall the unit. |
The | AXIS 243Q Blade cannot be accessed from a web browser | |
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| Cannot log in | If the AXIS 243Q Blade has been configured to use HTTPS, check that the protocol in the URL |
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| used to access the unit is correct. You may need to type this in manually (http or https) in the |
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| browser’s address field. |
| The IP address has been changed | 1) Move the AXIS 243Q Blade to an isolated network or to one with no DHCP or BOOTP server. |
| by DHCP | Set the IP address again, using the ARP Ping command. |
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| 2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings. Return the unit to the |
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| main network. The unit now has a fixed IP address that will not change. |
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| 3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the |
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| required service and then configure IP address change notification from the network settings. |
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| Return the unit to the main network. The unit will now have a dynamic IP address, but will |
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| notify you if the address changes. |
| Other networking problems | Test the network cable by connecting it to another network device, then Ping that device from |
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| your workstation. See instructions above. |
Cannot send notifications, uploads, | alarms, to a destination outside the local network | |
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| Firewall protection | The video server can be configured to use a SOCKS server to reach networks on the other side |
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| of a firewall/proxy server. |
Your AXIS 243Q Blade is accessible locally, but not externally | ||
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| Firewall protection | Check the Internet firewall with your system administrator. |
| Default routers required | Check if you need to configure the default router settings. |
| The Internet site is too heavily | Use a script on your web server to relay images from the AXIS 243Q Blade to the Internet. |
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The | Status indicator shows red and | the server is inaccessible |
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| A firmware upgrade has been | A rescue firmware is running in the product. First, set the IP address using AXIS IP utility or ARP |
| interrupted or the firmware has | and Ping, (See the AXIS 243Q Blade Installation Guide). Then, using a web browser, access the |
| been damaged in some other | unit and download the latest firmware to the product, see Upgrading the firmware, on page 53. |
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No | images displayed in the Web interface | |
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| Problem with AMC | To enable the updating of images in Microsoft Internet Explorer, set your browser to allow |
| (Internet Explorer only) | ActiveX controls. Also, make sure that AXIS Media Control (AMC) component is installed on |
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| your workstation. |
| Installation of additional ActiveX | Configure your AXIS 243Q Blade to use a Java applet for updating the images under |
| component restricted or prohib- | Live View Config > Layout > Default Viewer for Internet Explorer. See the online help for more |
| ited | information. |
Video Image Problems |
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