Axis Communications 243SA user manual Support Overview, System Overview, Logs & Reports

AXIS 243SA - System options 57

Support

Support Overview

The support overview page provides valuable information on troubleshooting and contact information, should you require technical assistance.

System Overview

The System Overview provides a summary of the status of the video server.

Logs & Reports

When contacting Axis support, please be sure to provide a valid Server Report with your query. The Access Log is automatically included in the server report.

Information

This page gives you access to the following log files and reports that may prove useful when troubleshooting a problem or when contacting the Axis support web.

System Log -Provides information about system events.

Access Log - The Access Log may be used for various purposes:

•Security - Tracking all access to your the camera. The access log lists the IP addresses, users and networking protocols used to access the camera.

•Simple web attraction tracker.

•System analysis and trouble shooting.

Server Report - Provides information about the server status and should always be included when requesting support.

Parameter List - Shows the unit's parameters and their current settings.

Connection List - Lists all clients that are currently accessing video and audio. It is also used for system analysis and trouble shooting.

Configuration

From the drop-down list, select the level of information to be added to the System and Access Log files.

The default information level for the Access Log is set to Critical & Warnings. However, in an error situation and when requesting support, set it to the lowest information level Critical & Warnings & Info.

For Log Level for Email, select the level of information from the drop-down list to send as email and enter the destination email address.