Support | Axis Communications AXIS 233D guide

AXIS 233D - Troubleshooting 59

Support

If you contact Axis Customer Services, please help us help you resolve your problems expediently by providing a server report, log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

Log file - go to Setup > System Options > Logs & Reports. The Log file records events within the unit since the last restart of the system and can prove a useful diagnostic tool for troubleshooting.

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Axis Communications AXIS 233D user manual Support

Contents

Axis 233D About This Document Safety Notice Battery Replacement Table of contents Axis 233D Product Overview Key Features Overview Color Description Status LED Indicator Accessing the Axis 233D Using the Network Dome Camera Axis 233D Using the Network Dome Camera Pan/Tilt/Zoom Control Queue Click-in-image movementArea Zoom Pan/Tilt/Zoom Controls Axis 295 Video Surveillance Joystick Motion Jpeg Video StreamsStream Types MPEG-4 protocols and communication methods RTP/RTSP/HTTP or RTP/RTSP/HTTPS How to stream MPEG-4 Other MPEG-4 clients Other methods of accessing the video streamAxis Media Control Overview of the Setup Tools Configuring the Network Dome CameraAccessing the Setup Tools Image Settings Video & Image Settings Video Stream Overlay SettingsOverlay Image Settings Go to Setup Video & Image Overlay Image Privacy Mask Advanced Camera Settings Low Light Behavior MPEG-4 Settings Audio Channels Audio SettingsAudio mode Audio Audio Output Audio Input Advanced Audio Layout Live View Config Check Show Custom Link View Action Buttons Html Examples Viewer Settings Working with External Video Sources Sequence ModeExternal Video Osdi Zones Dome ConfigurationPreset Positions Guard Tour Advanced Event Servers Event Configuration Click Add triggered on the Event types How to set up a triggered eventEvent Types Triggered Event Pre-trigger and Post-trigger buffers Click Add scheduled on the Event types How to set up a scheduled eventScheduled Event Motion Detection History Sensitivity Port Status IP Address Filtering User Settings check the corresponding checkboxes to enableSystem Options Security 802.1X Network Admission Control Https Date & Time Authentication process Axis 233D System Options Services Network Basic TCP/IP SettingsIP Address Configuration Host Name Configuration Network Advanced TCP/IP SettingsDNS Configuration NTP Configuration NAT traversal port mapping Link-Local IPv4 Address Network Traffic FTP Smtp email QoS Quality of serviceQoS Settings Ports & devices MaintenanceUPnP Bonjour Default router Subnet mask System time Logs & Reports ConfigurationSupport Advanced About Resetting to Factory Default SettingsResetting to the Factory Default Settings Terminal Connectors Power connections Pin Function Description Power/Audio Terminal connector blocks Schematic Diagram Axis 233D I/O connectors and power Checking the Firmware Updating the Firmware Troubleshooting Emergency Recovery Procedure Sequence LED Indicator flash routine Support Using ARP Ping Symptoms, Possible Causes and Remedial Actions Snapshot images Lens Technical Specifications Shutter time System integration Optimizing your system General performance considerations Bandwidth Frame rates 802.1x Index Radius Axis 233D