Axis Communications AXIS 233D Symptoms, Possible Causes and Remedial Actions, Using ARP Ping

60AXIS 233D - Troubleshooting

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address
	Using ARP Ping	The IP address must be set within two minutes after the power has been applied to the AXIS
		233D, restart the server and try again. Also, make sure the ping length is set to 408. See the
		ARP ping description in the installation section.
	The AXIS 233D is located on a	If the IP address intended for the AXIS 233D and the IP address of your computer are located
	different subnet.	on different subnets, you will not be able to set the IP address. Contact your network adminis-
		trator for an IP address on the same subnet as the computer you are performing the installation
		from.
	The IP address is being used by	Disconnect the power from the AXIS 233D.
	another device	Run the Ping command (in a Command/DOS window, type ping and the IP address of the unit).
		If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that the IP
		address may already be in use by another device on your network. You must obtain a new IP
		address and reinstall the unit.
		If you receive: Request timed out - this means that the IP address is available for use with your
		AXIS 233D. In this case, check all cabling and reinstall the unit.
The	AXIS 233D cannot be accessed	from a Web browser
	Cannot log in.	If the AXIS 233D has been configured to use HTTPS, check that the protocol in the URL used to
		access the unit is correct. You may need to type this in manually (i.e. http or https) in the
		browser’s address field.
	The IP address has been changed	1) Move the AXIS 233D to an isolated network or to one with no DHCP or BOOTP server. Set the
	by DHCP	IP address again, using AXIS IP Utility or the ARP Ping command.
		2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings. Return the unit to the
		main network. The unit now has a fixed IP address that will not change.
		3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the
		required service and then configure IP address change notification from the network settings.
		Return the unit to the main network. The unit will now have a dynamic IP address, but will
		notify you if the address changes.
	Other networking problems	Test the network cable by connecting it to another network device, then Ping that device from
		your workstation. See instructions above.
Cannot send notifications, uploads,		alarms, etc, to a destination outside the local network
	Firewall protection	The AXIS 233D can be configured to use a SOCKS server to reach networks on the other side of
		a firewall/proxy server. See SOCKS, on page 47 for more information.
Your AXIS 233D is accessible locally, but not externally
	Firewall protection	Check the Internet firewall with your system administrator.
	Default routers required	Check if you need to configure the default router settings.
	The Internet site is too heavily	Use a script running on your web server to relay images from the AXIS 233D to the Internet.
	loaded
The	status indicator flashes red
	A firmware upgrade has been	A rescue firmware is running in the product. First, set the IP address using AXIS IP utility or ARP
	interrupted or the firmware has	and Ping,
	in some other way been dam-	Then, from a Web browser, access the unit and upgrade the latest firmware to the product, see
	aged.
		Updating the Firmware, on page 56.
No	images are displayed in the Web interface
	Problem with AMC	To enable the updating of images in Microsoft Internet Explorer, set your Web browser to allow
	(Internet Explorer only)	ActiveX controls. Also, make sure that AXIS Media Control (AMC) component is installed on
		your workstation.
	Installation of additional ActiveX	Configure yourAXIS 233D to use a Java applet for updating the images under
	component restricted or prohib-	Live View Config > Layout > Default Viewer for Internet Explorer. See help files for more infor-
	ited	mation.
Video Image Problems