AXIS Q1755/-E - Troubleshooting
Problems uploading files |
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Limited space |
| There is only limited space available for the upload of your own files. Try deleting |
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| existing files to free up space. |
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Motion Detection triggers unexpectedly |
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Changes in luminance |
| Motion detection is based on changes in luminance in the image. This means |
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| that if there are sudden changes in the lighting, motion detection may be trig- |
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| gered mistakenly. Lower the sensitivity setting to avoid problems with lumi- |
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| nance. |
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No audio |
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Incorrect setup |
| Check the sound card in the PC. Ensure that the mute button is not pressed and |
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| the volume settings are correct. |
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No audio or |
| Check that the correct Audio Input source is selected under Setup > Audio > |
very poor audio quality |
| Source. Select Microphone for the internal microphone or for a connected exter- |
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| nal microphone. Select Line for a connected line in source. |
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Audio volume too low/high |
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Volume settings incorrect |
| The volume of the microphone is either too high or too low. Change the volume |
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| for the microphone in the toolbar on the Live View page. |
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Poor audio quality |
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CPU overloaded |
| Reduce the number of listeners and viewers and decrease the image resolution |
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| and compression. |
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Unsynchronized audio and video |
| It is recommended that the camera's time setting is synchronized with an NTP |
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| Server. This is enabled under System Options > Date & Time. |
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Distorted audio |
| Check that the correct Audio Input source is selected under Setup > Audio Set- |
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| tings > Source. Select Microphone for the internal microphone or for a con- |
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| nected external microphone. Select Line for a connected line in source. |
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For further assistance, please contact your reseller or see the support pages on the Axis website at www.axis.com/techsup
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