Axis Communications M3011 user manual Not set to Decode only I frames

AXIS M3011 - Troubleshooting

Poor rendering of MPEG-4/H.264	Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.
images
	In the case of blurred text overlays, or other rendering problems, you may need to
	enable Advanced Video Rendering from the MPEG-4/H.264 tab in the AMC control
	panel applet.
	Ensure that your graphics card is using the latest device driver. The latest drivers can
	usually be downloaded from the manufacturer's web site.
Color saturation is different in	Modify the settings for your graphics adapter. Please see the adapter's documenta-
MPEG-4/H.264 and Motion JPEG	tion for more information.
Lower frame rate than expected	Reduce number of applications running on the client computer.
	Limit the number of simultaneous viewers.
	Check with the system administrator that there is enough bandwidth available. See
	also the online help.
	Check in the AMC control panel applet (MPEG-4/H.264 tab) that video processing is
	not set to Decode only I frames.
	Lower the image resolution.
Why do I not get 30 frames per second?	See the section General performance considerations, on page 40.
Image degeneration	Decrease the GOV length, see the online help for more information.
The Power indicator is not constantly lit
Faulty power supply	Check that you are using the same indoor power supply that came with the product.

The Network indicator LEDs are flashing red rapidly

Hardware failure

No images displayed on web page

Contact your Axis dealer.

Problem with AMC.	To enable the updating of video images in Microsoft Internet Explorer, set your
(Internet Explorer only)	browser to allow ActiveX controls. Also, make sure that AXIS Media Control (AMC)
	component is installed on your computer.
Installation of additional ActiveX com-	Configure your camera to use a Java applet for updating the video images under
ponent restricted or prohibited	Live View Config > Layout > Default Viewer for Internet Explorer. See the online
	help for more information.
Video/Image problems, general
Image too dark or too light	Check the video image settings. See the online help on Video and Image Settings.
Missing images in uploads	This can occur when trying to use a larger image buffer than is actually available. Try
	lowering the frame rate or the upload period.
Slow image update	Configuring pre-buffers, motion detection, high-resolution images, or high frame
	rates, will affect the performance of the camera.
Poor performance	Poor performance may be caused by heavy network traffic, multiple users accessing
	the unit, low performance clients, use of features such as Motion Detection, Event
	handling, Image rotation other than 180 degrees.
Poor quality snapshot images

Screen incorrectly configured on your workstation

Overlay/Privacy mask is not displayed

In Display Properties, configure your screen to show at least 65000 colors, that is, at least 16-bit. Using only 16 or 256 colors will produce dithering artifacts in the image.

Incorrect size or location of overlay or privacy mask.

Browser freezes

The overlay or privacy mask may have been positioned incorrectly or may be too large. Refer to Overlay Image Requirements and Limitations in the online help for more information.

Older browsers

Problems uploading files

Update your browser and Java to latest versions.

Limited space

Motion Detection triggers unexpectedly

There is only limited space available for the upload of your own files. Try deleting existing files to free up space.

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are sudden changes in the lighting, motion detection may be triggered mistak- enly. Lower the sensitivity setting to avoid problems with luminance.

For further assistance, please contact your reseller or see the support pages on the Axis website at www.axis.com/techsup

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