Troubleshooting, Checking the ﬁrmware | Axis Communications P5522

AXIS P5522 PTZ Dome Network Camera

Troubleshooting

Troubleshooting

Checking the ﬁrmware

Firmware is software that determines the functionality of network devices. One of your ﬁrst actions when troubleshooting a problem should be to check the current ﬁrmware version. The latest version may contain a correction that ﬁxes your particular problem. The current ﬁrmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > System Options > About.

Upgrading the ﬁrmware

When you upgrade the product with the latest ﬁrmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the ﬁrmware.

To upgrade, follow these instructions:

1.Save the ﬁrmware ﬁle to your computer. The latest version of the ﬁrmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the products web pages.

3.Under Upgrade Server, click Browse and locate the ﬁle on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconﬁgured and customized settings are saved when the ﬁrmware is upgraded (providing the features are available in the new ﬁrmware) although this is not guaranteed by Axis Communications AB.

Emergency recovery procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line: arp -s <IP address> <serial number> temp

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Axis Communications P5522 Troubleshooting, Checking the ﬁrmware, Upgrading the ﬁrmware, Emergency recovery procedure

Contents

Axis P5522 PTZ Dome Network Camera Liability About this documentIntellectual Property Rights Equipment Modiﬁcations Axis P5522 PTZ Dome Network Camera Table of contents Hardware overview ConnectorsHardware overview Color Indication LED indicators Accessing the product Accessing the productAccess from a browser Start a browser Internet Explorer, Firefox, Safari Set the root password Access from the InternetNetwork TCP/IP Advanced Click Create self-signed certiﬁcate Controls on the Live View Live ViewAxis Media Control viewer toolbar AMC Audio controls PTZ Controls Axis P5522 PTZ Dome Network Camera Media streams How to stream H.264Media streams Axis Media Control AMC QuickTimeTM. The following paths can be used Alternative methods of accessing the video stream Java applet supports simplex audio with G.711 encoding Accessing audio streams Setting up the product Setting up the productBasic Setup Video and Audio Video and AudioVideo Stream Image Stream Proﬁles Camera Settings264 Image Appearance Image settings Exposure SettingsWhite balance Wide Dynamic Range Overlay Audio SettingsPrivacy Mask Overlay image Audio Output Audio Input Audio Clips Live View Conﬁg Default viewer for browsersLive View Conﬁg User Deﬁned Links Viewer SettingsOutput Buttons Browser Viewer Description Axis P5522 PTZ Dome Network Camera PTZ Pan Tilt Zoom Preset positionsPTZ Pan Tilt Zoom Guard Tour Advanced Osdi ZonesLimits Go to PTZ Guard Tour and click Add Control Queue Operator Same as administrator but with lower priorityControls See the online help for more information Applications Applications Events EventsEvent Servers Server type Purpose Information required Event Types Set up a triggered eventGo to Events Event Types and click Add triggered Save stream Set up a scheduled eventGo to Events Event Types and click Add scheduled Gatekeeper Set up motion detectionMotion detection Go to Events Motion Detection Motion detection parameters Port Status Audio detectionGo to Events Audio Detection Recordings RecordingsEvent recordings Go to Recordings Continuous Continuous recording Axis P5522 PTZ Dome Network Camera System Options System OptionsSecurity Audio Support Date & Time Network Basic TCP/IP Settings Axis Internet Dynamic DNS Service Advanced TCP/IP SettingsDNS Conﬁguration NTP Conﬁguration NAT traversal port mapping for IPv4 Link-Local IPv4 Address Smtp email QoS Quality of Service UPnPTM StorageRTP/H.264 Bonjour Ports & Devices MaintenanceSupport File Upload Scripting Plain Conﬁg Reset to factory default settings Multi-Connector Cable sold separately Multi-Connector Cable sold separatelyFunction Pin Speciﬁcations Connector DC power input Connection diagram Troubleshooting TroubleshootingEmergency recovery procedure Checking the ﬁrmware Problems setting the IP address Symptoms, possible causes and remedial actionsCamera cannot be accessed from a browser Product is accessible locally but not externally Video and image problems, general Problems with the H.264 formatVideo & Audio Camera Settings Key frames Settings Problems uploading ﬁlesStorage and disk management problems Overlay image is not displayed Technical Speciﬁcations Technical Speciﬁcations Alarm events Alarm triggersInstallation Maintenance General Casing Performance considerations M2.4