AXIS P5522 PTZ Dome Network Camera

Troubleshooting

Problems with the H.264 format

No H.264 displayed in the

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

client

Control Panel (streaming tab). See AXIS Media Control (AMC), on page 11.

 

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

 

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

 

 

No multicast H.264

Check with your network administrator that the multicast addresses used by the Axis product

displayed in the client

are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

 

 

Multicast H.264 only

Check if your router supports multicasting, or if the router settings between the client and the

accessible by local clients

product need to be configured. The TTL (Time To Live) value may need to be increased.

 

 

Poor rendering of H.264

Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.

images

If text overlays are blurred, or if there are other rendering problems, you may need to enable

 

 

Advanced Video Rendering from the Video tab in the AMC Control Panel.

 

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

 

downloaded from the manufacturer’s website.

 

 

Color saturation is different

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

in H.264 and Motion JPEG

information.

 

 

Lower frame rate than

Reduce the number of applications running on the client computer.

expected

Limit the number of simultaneous viewers.

 

 

Check with the network administrator that there is enough bandwidth available.

 

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only

 

key frames.

 

Lower the image resolution.

 

 

Why do I not get maximum

See Performance considerations, on page 55.

frames per second?

The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis

 

 

product. See Technical Specifications, on page 53.

 

 

Image degeneration

Decrease the GOV length.

 

 

Status indicator LED is flashing red and the camera is inaccessible

Afirmware upgrade has been interrupted or the firmware has otherwise been damaged

See Emergency recovery procedure, on page 49.

No images displayed on web page

Problems with AXIS Media

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX

Control (Internet Explorer

controls. Also, make sure that AXIS Media Control is installed on your workstation.

only)

 

 

 

Installation of additional

Configure the Axis product to use a Java applet for updating video images in Internet Explorer. Go

ActiveX component

to Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

 

 

Video and image problems, general

 

 

Image too dark or too light

Check the video image settings under Setup > Video & Audio > Video Stream and Setup >

 

Video & Audio > Camera Settings.

 

 

Missing images in uploads

This can occur when trying to use a larger image buffer than is actually available. Try lowering

 

the frame rate or the upload period.

 

 

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Axis Communications P5522 user manual Problems with the H.264 format, Key frames, No images displayed on web