Axis Communications P5522 user manual Symptoms, possible causes and remedial actions

AXIS P5522 PTZ Dome Network Camera

Troubleshooting

ping -s 408 <IP address>

In Windows, type the following from a command/DOS prompt:

arp -s <IP address> <serial number> temp ping -l 408 -t <IP address>

2.If the product does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, possible causes and remedial actions

Problems setting the IP address

When using ARP/Ping	Try the installation again. The IP address must be set within two minutes after power has been
	applied to the product. Ensure the Ping length is set to 408. See the Installation Guide for
	detailed instructions.
The product is located on a	If the IP address intended for the product and the IP address of the computer used to access the
different subnet	product are located on different subnets, you will not be able to set the IP address. Contact your
	network administrator to obtain an IP address.
The IP address is being used	Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS
by another device	window, type ping and the IP address of the product.
	If you receive: Reply from <IP address>: bytes=32; time=10... this means
	that the IP address may already be in use by another device on the network. Obtain a new IP
	address from the network administrator and reinstall the product.
	If you see Request timed out, this means that the IP address is available for use with the
	Axis product. Check all cabling and reinstall the product.
Possible IP address conflict	The static IP address in the Axis product is used before the DHCP server sets a dynamic address.
with another device on the	This means that if the same default static IP address is also used by another device, there may
same subnet.	be problems accessing the product.
The camera cannot be accessed from a browser
Cannot log in	When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting
	to log in. You may need to manually type http or https in the browser’s address field.
The IP address has been	If the product and the client are on the same network, run AXIS IP Utility to locate the product.
changed by DHCP	Identify the product using its model or serial number.
	Move the Axis product to an isolated network, or to one with no DHCP or BOOTP server. Set the IP
	address again, using AXIS IP Utility or ARP/Ping (see the Installation Guide). Open the Setup pages
	and disabled DHCP in the TCP/IP settings. Return the product to the main network. The product
	now has a fixed IP address that will not change.

The product is accessible locally but not externally

Router configuration	To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal
	feature which will attempt to automatically configure the router to allow access to the Axis
	product, see NAT traversal (port mapping) for IPv4, on page 41. The router must support UPnPTM.
Firewall protection	Check the Internet firewall with your network administrator.
Default routers required	Check if you need to configure the router settings.

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