Axis Communications P5522 Overlay image is not displayed, Privacy mask is not displayed, No audio

AXIS P5522 PTZ Dome Network Camera

Troubleshooting

Slow image update	Configuring pre-buffers, motion detection, high-resolution images or high frame rates will affect
	the performance of the Axis product.
Poor performance	Poor performance may be caused by heavy network traffic, multiple users accessing the product,
	low performance clients, use of features such as motion detection and event handling.
Poor quality snapshot images

Screen incorrectly

configured on your computer

Configure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256 colors will produce dithering artifacts in the image.

Overlay image is not displayed

Incorrect size or location of overlay image

The overlay image may have been positioned incorrectly or may be too large. See Overlay Image Settings in the online help for more information.

Privacy mask is not displayed

Incorrect size or location of privacy mask

The privacy mask may have been positioned incorrectly or may be too large.

Browser freezes

Firefox 1.4 (or later) can sometimes freeze on a slow computer

Lower the image resolution

Problems uploading files

Limited space

There is only limited space available for the upload of your own files. Delete existing files to free up space.

Motion Detection triggers unexpectedly

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity setting to avoid problems with luminance.

No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.
No audio or very poor audio	Check that Enable audio support is selected under Setup > System Options > Security > Audio
quality	Support.
	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Poor audio quality
CPU overloaded	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems
Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.

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