Sharp UX-465L 11. Troubleshooting

109

11. Trouble-

shooting

11. Troubleshooting

Problems and Solutions

If you have any problems with your fax, first refer to the following troubleshooting

guide. If you cannot solve the problem, call Sharp's Customer Assistance Center at

1-800-BE SHARP.

Line error

Problem Solution

LINE ERROR appears in

the display. Try the transaction again. If the error persists, check the

following:

• Check the connection. The cord from the TEL. LINE

jack to the wall jack should be no longer than six feet.

• Make sure there are no modem devices sharing the

same telephone line.

• Check with the other party to make sure their fax

machine is functioning properly.

• Have your telephone line checked for line noise.

• Try connecting the fax machine to a different

telephone line.

• If the problem still occurs, your fax m achine may need

service.

Contents

Main MODEL UX-465L OPERATION MANUAL FACSIMILE Page Introduction Page Important safety information Page Table of Contents Page A Look at the Operation Panel Page 1. Installation Unpacking Checklist Points to keep in mind when setting up About condensation Connections Connecting the power cord Connecting the Handset Connecting the telephone line cord Attaching the tray extension and document support Extension phone (optional) Loading the Imaging Film Page Page When to replace the imaging film UX-3CR Loading the Printing Paper Loading Printing Paper Page Page Entering Your Name and Fax Number 20 Entering Your Name and Fax Number Entering Your Name and Fax Number 21 3 21 4 4 1 1 44 2 Setting the Date and Time Setting the Date and Time 23 0 5 90 52 Daylight Saving Time Setting the Reception Mode 24 Setting the Reception Mode Answering Machine Using the Receiving Documents Setting the reception mode Volume Adjustment Speaker Handset Volume Adjustment 26 Ringer 2. Setting Up and Using OpenLCR Registering by fax Registering by phone Registering through OpenLCRs Web site Downloading (receiving) the rate data manually Downloading (receiving) the rate data manually Fax transmission test Using OpenLCR Downloading (receiving) the rate data What to do if E appears in the display Temporarily turning off OpenLCR Temporarily turning off OpenLCR To stop using OpenLCR What to do if E appears in the display Downloading (receiving) the rate data What to do if you cannot connect to OpenLCR Changing your user profile What to do if you cannot connect to OpenLCR Selecting a long or short call Changing the SHORT TIME and LONG TIME settings 0 3 3. Using the Answering Machine Recording an Outgoing Message Recording an Outgoing Message 38 To listen to the outgoing Operating the Answering Machine Activating the answering machine Listening to received messages Erasing received messages Using the REC/MEMO key 3. Answering Date and time of ICMs Press 4 times 42 Optional Answering Machine Settings Remote Operations Setting ICM time Press 3 times Calling Party Control detection OGM only mode Transfer Function 45 Transfer Function Remote operations Programming the transfer Transfer Function 46 Recording the transfer Recording an Outgoing Message Turning the Transf er function on and off Override Ringing 47 Override Ringing 45 5 Overriding the answering machine Override Ringing 48 Remote Operations Remote code number 2 2 2 Toll Saver Changing the number of rings Retrieving your messages 2 2 2 Other remote operations 0 6 Other remote operations Changing the fax reception mode Other remote operations Turning the T rans fer f unction on or off 9 Changing the transfer telephone number 9 0 Recording a new outgoing OGM only mode 11 Recording a new transfer 9 3 Recording a "Memo" 4. Sending Documents Transmittable Documents Size and weight Other restrictions Loading the Document Loading the Document Sending a Fax by Normal Dialing Resolution and Contraston Loading the Document 57 Removing a document from the feeder Adjusting the Resolution and Contrast 58 Adjusting the Resolution and Contrast Contrast settings Resolution settings Adjusting the Resolution and Contrast 59 Changing the default resolution Sending a Fax by Normal Dialing 60 Sending a Fax by Normal Dialing Sending a Fax by Normal Dialing 61 Using the REDIAL key Sending a Fax by Automatic Dialing Storing fax and telephone numbers for Automatic Dialing Chain Dialing for area and access codes Chain Dialing Clearing auto-dial numbers Making changes Rapid Key Dialing 0 9 Speed Dialing Direct Keypad Dialing Searching for an auto-dial Page Automatic redialing Recall Interval for automatic redialing 0 3 Recall times for automatic dialing 05 Error Correction Mode Using TEL mode 5. Receiving Documents Using FAX Mode Using FAX Mode 72 Changing the number of rings Answering with the faxs handset Using TEL Mode Answering with an extension phone Changing the number for remote fax activation Turning off detection of the Tel/Fax Remote Number Fax Signal Receive 2 in 1 Print Reception Ratio Page Substitute Reception to Memory 78 Substitute Reception to Memory 6. Making Copies 6. Making Copies Making Copies 80 Copy Cut-off 81 7. Making Phone Calls 7. Making Telephone Calls telephone number with the numeric keys. appropriate Rapid Key. DIAL key, and enter the 2-digit Speed Dial number with the numeric keys. Making Telephone Calls Chain Dialing Searching for an auto-dial Searching for an auto-dial number Redial Hold 8. Special Functions Caller ID (Requires Subscription to Service) 4 52 84 How Caller ID operates Display messages Viewing the Caller ID list To delete calls from the Caller ID list Priority Call Blocking voice calls Blocking Reception of Unwanted Faxes Blocking Reception of Unwanted Faxes Distinctive Ring (Requires Subscription to Service) 87 Distinctive Ring (Requires Subscription to Service) Distinctive Ring (Requires Subscription to Service) 88 Broadcasting Broadcasting 2 2 Cover Sheet 90 Cover Sheet Cover Sheet 91 Selecting a header message (optional) Batch Page Numbering 92 Batch Page Numbering Blocking Reception of Unwanted Faxes 93 Blocking Reception of Unwanted Faxes Entering Anti Junk numbers Blocking Reception of Unwanted Faxes 94 Sending Documents From Memory 95 Sending Documents From Memory Sending Documents From Memory 96 If the memory becomes full... Polling (Requesting a Fax Transmiss ion) Requesting transmission Being polled (polling standby) Polling security Storing and clearing fax numbers for polling permission Timer Operations 100 Timer Operations Setting a timer operation 0 59 2 0 5 Timer Operations To cancel a timer operation 9. Printing Lists Activity Report Line Error Timer List Telephone Number List Passcode List Option Setting List Anti Junk Number List Print Setup List Transaction Report SEND ONLY NEVER PRINT ERROR ONLY 10. Maintenance Maintenance 107 10. Maintenance Maintenance The housing Scanning glass and rollers 11. Troubleshooting Problems and Solutions Line error Dialing and transmission problems Connecting the handset Connecting the telephone line cord Reception and copying problems Distinctive Ring Print head Page General problems Loading the Imaging Film Transmittable Documents Loading Printing Paper Messages and Signals Display messages Clearing Paper Jams Downloading (receiving) the rate data Line Error Substitute Reception to Memory If the memory becomes full Clearing Paper Jams Loading Printing Paper Searching for an auto-dial number Audible signals Clearing Paper Jams 117 Clearing Paper Jams Clearing a jammed document Clearing jammed printing paper Page Page Ordering Parts Part distribution centers FCC Regulatory Information 121 FCC Regulatory Information Quick Reference Guide Entering Your Name and Setting the Date and Time Storing and Clearing Auto Dial Numbers Entering Your Name and Num- ber Sending Faxes Receiving Faxes Recording an Outgoing Gua de referencia rpida Introduccin de su nombre y nmero Ajuste de la fecha y hora Memorizacin y borrado de nmeros de marcacin automtica Introduccin de su nombre y nmero Transmisin de mensajes telefax Recepcin de mensajes telefax Grabacion de un mensaje de bienvenida MATERIAL SAFETY DATA SHEET (1/2) MATERIAL SAFETY DATA SHEET (2/2) MATERIAL SAFETY DATA SHEET (1/2) MATERIAL SAFETY DATA SHEET (2/2) Index A B C D N O P R S REMOTE OPERATION CARD Remote Operation Guide LIMITED WARRANTY