Use the following tables to find solutions for printing problems you have encountered. If you cannot fix the problem, contact the place where you bought your printer. You may have a printer part that requires cleaning or replacement by a service technician.
Problem | What to do | |
Light or blurred characters. | The print cartridge may be getting low on toner: | |
| 1 | Remove the print cartridge. |
| 2 | Shake it from side to side to redistribute the toner. |
| 3 | Reinstall it. |
| • | Make sure you are using recommended print media (see |
|
| Media types and sizes.) |
| • | If you are printing on special media, for example, card stock |
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| or labels, be sure you selected the correct paper type in the |
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| printer driver. |
| • | The printer detects a print cartridge error. Replace it. |
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Toner smudges appear on the front | • | Make sure the paper is straight and unwrinkled. |
or back of the page. | • | Replace the print cartridge. |
Vertical or horizontal streaks appear on the page.
• Replace the print cartridge.
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