Problem | What to do | |
The Jam light is still on even though | • Make sure you cleared all jams. | |
you cleared the jam. | • | Push the operator panel button or open and close the printer |
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| cover to restart the printer. |
| • | Make sure the print cartridge is installed. |
Unexpected characters print or | • Make sure you are using the correct printer driver. | |
characters are missing. | • From the special function menu, select Hex Trace mode to | |
| determine what the problem is. | |
| • From the special function menu, select restore factory | |
| defaults. | |
| • Make sure the parallel cable or USB cable is firmly plugged in | |
| at the back of the printer. | |
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| |
Jobs are not printing and the Error | • Make sure the print cartridge is installed. | |
light is on solid. | • Make sure the printer top cover is closed. | |
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While in PostScript Level 2 | • Make sure you are using the correct PostScript driver. | |
emulation, the printer is flushing | • The E320 does not support PostScript. | |
data (Ready/Data and Error | • The printer doesn’t have enough memory to print the job. | |
indicator lights are blinking). | ||
Install more memory. | ||
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You want to use manual duplex but | • Your printer driver may not support manual duplex. Go to the | |
cannot find it on your printer driver. | Lexmark Web site at www.lexmark.com to download the | |
| latest printer driver for your printer. | |
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| |
While using manual duplex, the | A paper jam interrupts the duplex process. As a result, the | |
printer gets a paper jam. | information on the page that jammed is lost. | |
| • Cancel your print job and press the operator panel with a | |
| long button press (approximately 3 seconds) to reset the | |
| printer. | |
| • Resend your print job. | |
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You keep getting paper jams while | Try using 20# xerographic paper or 80 g/m2 A4 paper. | |
using manual duplex. |
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