Problem | What to do |
The media skews or buckles. | • Don’t overfill tray 1 or the optional tray 2 (see media |
| capacities in the Media types and sizes table. |
| • Make sure the paper guides are flush against the edges of |
| the media. |
|
|
The paper sticks together/printer | • Remove the paper from tray 1 or the optional tray 2 and fan |
feeds multiple sheets of paper. | the paper. |
| • Don’t overfill tray 1 or the optional tray 2 (see media |
| capacities in the Media types and sizes chart. |
|
|
The paper fails to feed from tray 1. | • Remove the paper from tray 1 and fan the paper. |
| • Make sure tray 1 is selected from the printer driver. |
| • Do not overfill the tray. |
|
|
The paper fails to feed from the | • Make sure the optional tray 2 is selected from the printer |
optional tray 2. | driver. |
| • Make sure the tray is pushed all the way in. |
| • Make sure the metal plate is pressed down before inserting it |
| into the printer. |
| Note: After the tray is inserted, the metal plate springs back up |
| so the paper can feed into the printer. |
| • Make sure the paper does not exceed the stack height |
| indicator. |
| • Make sure the paper is under both corner bucklers (see |
| Loading Paper). |
| • Remove the paper from the optional tray 2 and fan the paper. |
|
|
The Load Paper light is on even | • Make sure the tray is pushed all the way in. |
though there is paper loaded in the |
|
optional tray 2. |
|
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